Aiyannah Woodfolk
Charlottesville,VA
Summary
Customer service professional with expertise in cash handling and problem-solving at Exela Technologies. Skilled in team training and enhancing customer satisfaction through effective communication and attention to detail. Focused on maintaining compliance and streamlining operations to ensure positive client experiences.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Exela Technologies
Charlottesville, VA
10.2021 - Current
- Answered telephones, directed calls, and took messages.
- Operated mailroom equipment, including postage meters, envelope stuffers, and labeling machines.
- Resolved any discrepancies between actual shipments and expected deliveries.
- Coordinated interoffice mail distribution to multiple locations.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Maintained records of all mail received and sent out.
- Scanned documents as needed to ensure accurate record-keeping.
- Monitored supply orders to ensure adequate stock is available at all times.
- Placed mail into the appropriate P.O. boxes.
- Communicated with customers, employees, and vendors to answer questions and address complaints.
- Processed customer payments quickly and returned exact change and receipts.
- Analyzed and reconciled discrepancies in cash balances.
Customer Service Team Lead
Food Lion
Charlottesville, VA
09.2019 - 10.2021
- Established standard operating procedures for handling customer inquiries and complaints.
- Handled cash and credit card payments, and returned receipts, change, and payment cards to customers.
- I would ensure compliance with company policies and regulatory requirements related to customer service.
- I used the point-of-sale register system to complete transactions.
- Processed credit card payments, and counted back change and currency with an accuracy rate.
- Assisted in the recruitment and training of new team members.
- Answered customer questions and provided store information.
- Verified customer age requirement for alcohol or tobacco purchases.
Education
High School Diploma -
Charlottesville High School
Charlottesville, VA06-2017
Some College (No Degree) -
PVCC
Charlottesville, VASkills
- Customer service
- Cash handling
- Point-of-sale operation
- Regulatory compliance
- Record keeping
- Data entry
- Employee training
- Team leadership
- Mail sorting
- Supply management
- Problem solving
- Attention to detail
- Time management
- Multitasking
- Documentation
- Policies and procedures adherence
- Sales closing
- Client relations
- Written communication
- Payment processing
- Understanding customer needs
Timeline
Customer Service Representative
Exela Technologies
10.2021 - Current
Customer Service Team Lead
Food Lion
09.2019 - 10.2021
High School Diploma -
Charlottesville High School
Some College (No Degree) -
PVCC
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