Aiyauna Thorpe
Bethpage,TN
Summary
A hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions that will help me learn new skills to help in my future indevours. Ready to help team achieve company goals. Coachable, trainable, and always willing to help.
Overview
4
4
years of professional experience
Work History
Hostess
Cracker Barrel Old Country Store
08.2019 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
To-Go Specialist
Cracker Barrel Old Country Store
08.2019 - Current
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Packaged and delivered orders correctly and on time.
Education
Bachelor of Arts -
Fisk University
Nashville, TN05.2025
Skills
- Beverage Preparation
- Special Dietary Requirements
- Call Transfers
- Mobile Order Management
- Hospitality and Accommodation
- To-Go Order Preparation
- Greeting and Escorting Guests
- Menu Memorization
Timeline
Hostess
Cracker Barrel Old Country Store
08.2019 - Current
To-Go Specialist
Cracker Barrel Old Country Store
08.2019 - Current
Bachelor of Arts -
Fisk University