Summary
Overview
Work History
Education
Skills
Timeline
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Aiyla Vallier

Conroe

Summary

Dynamic and results-driven server with extensive experience at Nicks Chophouse, excelling in guest relations and upselling techniques. Proven ability to enhance customer satisfaction through proactive service and effective communication. Skilled in POS operation and maintaining high food safety standards, consistently increasing sales and fostering strong customer relationships.

Overview

3
3
years of professional experience

Work History

Server

Breakfast Bar
06.2024 - 03.2025
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.

Server

Brews & Barrels
01.2024 - 05.2024
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Served food and beverages promptly with focused attention to customer needs.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Processed orders and sent to kitchen employees for preparation.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Server

Nicks Chophouse
03.2023 - 12.2023
  • Answered customers' questions, recommended items, and recorded order information.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Checked guests' identification before serving alcoholic beverages.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Inspected dishes and utensils for cleanliness.
  • Increased sales significantly by upselling higher-end products to customers.

Cocktail Server

Rose Bar
05.2022 - 02.2023
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Maintained clean and organized bar area.
  • Anticipated guest needs and provided proactive service.
  • Communicated with guests to record orders and assess needs.
  • Maintained accuracy and efficiency when processing sales transactions.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Increased sales significantly by upselling higher-end products to customers.

Education

High School Diploma -

Clarksburg Highscool
Clarksburg, MD
06-2015

Skills

  • Team member support
  • POS operation
  • Guest relations management
  • Upselling techniques
  • Customer service
  • Cash handling
  • Strong work ethic
  • Food safety practices
  • Relationship management
  • Menu memorization
  • High volume dining

Timeline

Server

Breakfast Bar
06.2024 - 03.2025

Server

Brews & Barrels
01.2024 - 05.2024

Server

Nicks Chophouse
03.2023 - 12.2023

Cocktail Server

Rose Bar
05.2022 - 02.2023

High School Diploma -

Clarksburg Highscool

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