AIYSHA ARRIAGA

• Oversee warehouse and logistic operations, supporting annual revenue of $10M. Enhanced inventory accuracy from 84% to 95.2% through cycle count improvements and process standardization within 1 year. Lead a team of 4 department leads, providing coaching opportunities and pathways to promotions. Collaborate with suppliers and internal departments for purchasing, receiving, and replenishment processes. Ensure compliance with state and federal regulations, achieving perfect scores in state audits. Provided support to operations manager with day to day duties and decisions. Utilized ERP systems to manage purchasing and supply chain.

As a part-time BOH coach, facilitated hands-on training sessions for new staff on best practices and safety protocols. Implemented quality control measures to enhance product integrity during shipping. Prioritized tasks to meet dynamic conditions and changing company demands. Tracked KPI's hourly to make sure all department needs/replenishments were being met and fulfilled. Managed incoming shipments from vendors by scheduling appropriate receiving times and organizing labor resources efficiently. Printed labels, packaged boxes, and loaded into outbound containers. Pulled orders quickly to maintain demanding productivity goals. Assisted with floor operations when needed to help with customers.

As a part-time ASM, led sales team in achieving monthly revenue targets through effective training and strategy implementation. Developed and executed promotional campaigns, enhancing customer engagement and increasing foot traffic. Mentored junior staff on sales techniques and customer service best practices, fostering a collaborative environment. Coordinated inventory management processes, ensuring optimal stock levels and minimizing shrinkage rates. Within a 4 month period, achieved a minimization in shrinkage by 11%. Conducted regular performance reviews to assess team strengths and areas for development, promoting professional growth. Completed store opening and closing procedures by counting drawers and managing security. Implemented systems and procedures to increase sales.

• Oversaw a team of 3 inventory support associates and drivers, enhancing productivity and ensuring operational compliance. Managed scheduling, route planning, and fleet operations to optimize delivery performance and elevate customer satisfaction. Achieved a 70% reduction in order fulfillment times through workflow optimization and staff development initiatives. Directed order picking and pulling aligned with account needs and requests. Facilitated staff feedback, improving management performance to reduce stress and staff turnover by 12%. Oversaw hiring and training needs. Improved output by 21% through SOP development and team cross training.

Supervised daily fulfillment operations to ensure timely order processing and shipping accuracy. Led a high-performing team of 2 fulfillment associates, fostering a positive work environment that promoted collaboration and teamwork. Coordinated with cross-functional teams to streamline supply chain logistics and reduce delays. Implemented quality control measures to reduce errors in order processing, leading to fewer returns and increased customer satisfaction. Analyzed fulfillment metrics to identify trends and optimize resource allocation. Managed finished goods inventory levels, ensuring stock availability aligned with demand forecasts and operational needs.

• Oversaw daily operations of a high-volume retail establishment, ensuring compliance with state regulations and company policies. Facilitated staff development for a team of 20+ associates, fostering a productive work environment and providing feedback to help with promotion opportunities. Enhanced operational efficiency by refining SOPs and enforcing staff accountability measures. Helped lead and coach the team to attain sales, service, and operational performance goals to a near perfect 100% every month. Developed a sales and service culture, producing a growth of 2k in sales daily. Executed and enforced cash management policy of the company, reconciled cash drawers and daily sales logs.

Trained and mentored team members on operational procedures and best practices. Coordinated staff schedules to optimize workflow and maximize productivity. Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly. Conducted regular inventory checks and managed stock levels effectively. Provided exceptional customer service by addressing inquiries promptly and professionally. Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps. Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.