Aiza Espanola
Carson,CA
Summary
Collaborative, highly communicative and adaptable individual offering a diverse background in managing multiple projects, maintaining client relationships with over 5 years in customer service.
Overview
5
5
years of professional experience
Work History
Audio Engineer Intern
Ardent Audio Productions
05.2023 - Current
- Set up, maintained and operated audio recording equipment and performed troubleshooting and audio system breakdown for sessions.
- Enhanced sound quality and added various sound effects to recordings.
- Collaborated with producers and performers to determine and achieve desired sound for productions.
- Prepared for recording sessions by selecting and setting up microphones.
Medical Coder
J&L De Leon Medical Corporation
12.2021 - Current
- Reviewed and filed 60+ claims per day for 8+ health plans and sub-insurances.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Utilized electronic medical record systems to store, retrieve and process patient data.
Server and Head Host
Sugarfish LLC
05.2018 - 05.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Organized plans to efficiently accommodate 120-150 guests per shift with a maximum seating capacity of 45.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Answered customer questions, and informed of accurate wait times.
Education
Bachelor of Arts - Digital Media Arts
California State University, Dominguez Hills
Carson, CA12.2023
Skills
- Production Processes
- Audio Engineering
- Operating Recording Equipment
- Data Entry Software
- Pro Tools
- Client Relations
- Studio Preparation
- Performance Strategies
- Conflict and Complaint Resolution
- Customer Service Management
Projects
Senior Project - Production of 12 track album
- Elected as CEO of group and oversaw all stages of production.
- Networked with multiple clients to determine a single artist to produce.
- Developed schedules for production and editing for timely delivery.
- Conducted meetings with team to discuss production progress and to attain production objectives.
- Scheduled and organized recording sessions with musicians and vocalists.
- Engineered recording sessions in studio.
- Supervised team members to confirm compliance with set procedures and quality requirements.
Timeline
Audio Engineer Intern
Ardent Audio Productions
05.2023 - Current
Medical Coder
J&L De Leon Medical Corporation
12.2021 - Current
Server and Head Host
Sugarfish LLC
05.2018 - 05.2021
Bachelor of Arts - Digital Media Arts
California State University, Dominguez Hills
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