Aizhamal Asanalieva
Fairfax,VA
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks .Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Lead Cashier
Ulta Beauty Inc.
10.2022 - Current
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Educated employees on register use, merchandising, and customer service.
- Mentored other store employees in customer service and assistance to help improve overall satisfaction.
- Led cashiers and associates in providing thoughtful customer service.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
Senior Sales Associate
Kate Spade
11.2019 - 07.2020
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Generated sales leads and cold called potential customers.
- Achieved and exceeded sales goals for 3 consecutive months.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Promoted brand awareness and utilized networking to increase brand development.
- Developed sales plans to increase market share, customer base and revenue.
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
- Implemented new marketing initiatives to drive sales and improve overall performance.
- Boosted sales revenue by developing and maintaining strong relationships with clients.
- Exceeded quarterly sales targets consistently through persuasive product presentations and demonstrations.
Wait Staff
Barcelona Wine Bar
09.2018 - 10.2019
- Addressed diner complaints with kitchen staff and served replacement menu items promptly.
- Prepared for large parties and reservations, anticipating planning and staffing needs.
- Received frequent customer compliments for going above and beyond normal duties.
- Listened to, understood and clarified guest concerns and issues.
- Delivered quality service by providing warm and welcoming environment.
- Resolved guest complaints quickly and efficiently.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
Administrative Assistant
International School of Languages
08.2015 - 11.2018
- Reconciled account balances and financial documentation such as bank statements, cash receipts, and school accounts.
- Coordinated office inventory by restocking supplies and placing purchase orders. Managed office supplies, vendors, organization and upkeep.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Aggregated and prepared documentation and reports for office meetings, distribution, and filing.
- Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
- Organized all new hire, security and temporary paperwork.
- Greeted incoming customers in professional manner and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive impression of company.
- Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration into team.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Education
Associate of Business Administration - Business Administration
Montgomery College
Rockville, MD05.2021
Skills
- Kyrgyz, Russian and English fluency
- Documentation and reporting
- Excellent planner and coordinator
- Excellent communication skills
- Payroll and budgeting
Timeline
Lead Cashier
Ulta Beauty Inc.
10.2022 - Current
Senior Sales Associate
Kate Spade
11.2019 - 07.2020
Wait Staff
Barcelona Wine Bar
09.2018 - 10.2019
Administrative Assistant
International School of Languages
08.2015 - 11.2018
Associate of Business Administration - Business Administration
Montgomery College