Aizhan Abdulakhatova
Kenmore,WA
Summary
Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Community Health Plan of Washington
Seattle, WA
02.2022 - Current
- Contacted customers about potential service upgrades, new services and account changes.
- Answered customer inquiries and provided accurate information regarding products and services.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Conducted regular follow-up calls with customers after resolving their issues.
- Used approved scripts to de-escalate angry customers during telephone interactions.
Personal Assistant
CEO Royal India Inc
Kirkland, WA
03.2020 - 01.2022
- Checked personal and professional activities to remind employer of priority tasks and deadlines.
- Transported clients to physician offices or on outings.
- Managed household inventory and maintenance schedules.
- Made travel arrangements for employee trips and conferences.
- Performed various clerical tasks, and maintained clerical correspondence via email and phone.
Costumer Service Representative
Tinkoff Bank
Moscow, Russia
05.2017 - 08.2019
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Upheld quality control policies and procedures to increase customer satisfaction.
Education
Some College (No Degree) - English Language And Literature
Lake County Community College
Grayslake, ILSkills
- Scheduling
- Strong teamwork
- Typing proficiency
- Relationship Building
- Educational Support
- Data Entry
- Creative Problem Solving
- Responding to Difficult Customers
- Efficient and Detail-Oriented
- Event Planning
- Cash Management Experience
- Coordination Skills
- Conflict resolution
- Computer proficiency
- Banking operations support
Languages
Russian
Native/ Bilingual
Timeline
Customer Service Representative
Community Health Plan of Washington
02.2022 - Current
Personal Assistant
CEO Royal India Inc
03.2020 - 01.2022
Costumer Service Representative
Tinkoff Bank
05.2017 - 08.2019
Some College (No Degree) - English Language And Literature
Lake County Community College
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