Aizlyn Fields
Las Vegas,NV
Summary
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
8
8
years of professional experience
Work History
Server
Chicken N Pickle
Las Vegas, Nevada
11.2024 - 04.2025
- Provided excellent customer service to enhance guest dining experiences.
- Managed table assignments to optimize seating and flow of service.
- Took and processed food and beverage orders accurately and efficiently.
- Collaborated with kitchen staff to ensure timely order delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
- Handled cash transactions and processed payments promptly and securely.
- Resolved customer complaints quickly to maintain satisfaction levels.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Head Hostess
Grand Lux Cafe Venetian
Las Vegas, Nevada
08.2021 - 08.2024
- Greeted and welcomed guests to ensure a positive dining experience.
- Managed reservations and seating arrangements for efficient guest flow.
- Collaborated with waitstaff to communicate guest needs and preferences.
- Assisted in training new host staff on customer service protocols.
- Handled guest inquiries and resolved concerns promptly and professionally.
- Maintained cleanliness and organization of the host stand area.
- Monitored wait times and informed guests about estimated seating availability.
- Coordinated special requests and accommodations for VIP guests effectively.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Trained new staff on proper hosting procedures and policies.
- Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
- Answered customers' questions about hours, seating, current wait time, and other information.
Barista
Starbucks
Las Vegas, Nevada
02.2017 - 08.2021
- Crafted high-quality beverages using established recipes and techniques.
- Maintained cleanliness and organization of workstations and equipment.
- Engaged with customers to provide excellent service and build rapport.
- Operated point-of-sale system for efficient order processing and payment handling.
- Assisted in training new baristas on beverage preparation and customer service standards.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Monitored inventory levels and restocked supplies as needed to meet demand.
- Followed safety and health guidelines to ensure a safe working environment.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
Education
High School Diploma -
Arlington High School
Poughkeepsie, NY06-2018
Skills
- Customer service
- Cash handling
- Team collaboration
- Order processing
- Restaurant operations
- Time management
- Effective communication
- Food safety
Timeline
Server
Chicken N Pickle
11.2024 - 04.2025
Head Hostess
Grand Lux Cafe Venetian
08.2021 - 08.2024
Barista
Starbucks
02.2017 - 08.2021
High School Diploma -
Arlington High School
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