Aizza Garcia
Anaheim,California
Summary
Customer-focused Employee with two years of experience in every front area. Warm personality and detail-oriented food service professional with exceptional listening skills and memory to best engage customers, present and sell menu options. Committed to building immediate rapport with diners and maximizing restaurant sales.
Overview
2
2
years of professional experience
Work History
Customer Service
Han's Homemade Ice Cream
08.2023 - Current
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assisted with customer requests and answered questions to improve satisfaction.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
Front of House Employee
Healthy Junk
05.2024 - 08.2024
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Front of House Employee
Georgia's
09.2022 - 06.2023
- Took to-go phone orders from guests following outlined procedures.
- Replenished supplies and organized food preparation stations to maximize productivity.
- Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
- Processed payments on cash register and counted back bills and change to patrons.
- Explained menu items, took orders and delivered food courses according to instruction.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
Education
High School Diploma -
Anaheim High School
Anaheim, CA05-2024
Skills
- Complaint Handling
- Order Processing
- Quality Control
- De-Escalation Techniques
- Needs Assessment
- Calm Under Pressure
- Money Handling
- Upselling
- Menu Item Memorization
- Team Collaboration
Timeline
Front of House Employee
Healthy Junk
05.2024 - 08.2024
Customer Service
Han's Homemade Ice Cream
08.2023 - Current
Front of House Employee
Georgia's
09.2022 - 06.2023
High School Diploma -
Anaheim High School
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