Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
COMMUNITY SERVICE
Timeline
Generic

Aizza Perez

Kissimmee

Summary

Motivated and adaptable professional with experience in tutoring, retail sales, and dispatch operations. Skilled in providing exceptional customer service, clear communication, and effective problem-solving across diverse environments. Proven ability to manage multiple responsibilities, stay organized under pressure, and work collaboratively with teams to achieve goals. Demonstrates strong interpersonal skills, attention to detail, and a commitment to efficiency and excellence. Eager to contribute a positive attitude, reliability, and a strong work ethic to any professional setting.


Overview

3
3
years of professional experience
1
1
Certification

Work History

Tutor

Self Empowerment
09.2021 - 04.2024
  • Knowing exactly how to create a study plan that fits each child specifically
  • Being able to work in high-stress environments to reach academic success and deadlines
  • Patience and compassion
  • Dependability and consistency
  • Strong work ethic and reliability
  • Enthusiasm for learning and teaching
  • Positive attitude and leadership

Sales Associate

Underground Journeys
06.2022 - 03.2023
  • Consistently met or exceeded daily and weekly sales goals
  • Utilized upselling and cross-selling techniques to increase average transaction value
  • Processed cash, credit, and mobile transactions accurately and efficiently
  • Contributed to store success by promoting new releases, loyalty programs, and seasonal sales
  • Recognized by management for strong sales performance and customer satisfaction
  • Collaborated with team members to achieve store-wide sales and service goals
  • Supported new hires through training and mentoring on store procedures and sales techniques
  • Adapted to changing tasks, priorities, and store promotions with flexibility and initiative
  • Contributed to a positive and motivated team atmosphere

Dispatcher Trainee

GEM Dynamics
05.2021 - 06.2022
  • Answered and routed incoming calls efficiently while maintaining professionalism under pressure
  • Maintained clear and calm communication during high-stress or time-sensitive situations
  • Provided timely updates on schedules, deliveries, and service requests
  • Prioritized and managed multiple dispatch tasks simultaneously in a fast-paced environment
  • Coordinated daily schedules, routes, and assignments to maximize efficiency
  • Maintained accurate logs and records of all calls, dispatches, and responses
  • Used Microsoft Office Suite (Word, Excel) and email systems for reporting and documentation
  • Fast learner with a commitment to safety and efficiency

Education

Bachelor of Science - Nursing

Herzing University
Orlando, FL
05-2027

Skills

  • Strong leadership capabilities
  • Effective time management
  • Proficient in problem resolution
  • Customer relationship management
  • Collaboration and teamwork
  • Consistent punctuality

Certification

CEHRS (Certified Electronic Health Records Specialist)

LANGUAGES

English (Native/Bilingual)
Native or Bilingual
Spanish (Native/Bilingual)
Native or Bilingual

COMMUNITY SERVICE

Bear Creek Summer Camp, Camp Counselor, Orlando, Florida, 2021-06, 2021-08

Timeline

Sales Associate

Underground Journeys
06.2022 - 03.2023

Tutor

Self Empowerment
09.2021 - 04.2024

Dispatcher Trainee

GEM Dynamics
05.2021 - 06.2022

Bachelor of Science - Nursing

Herzing University

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