AWS Cloud Technologies
AJ Adams
Cloud Specialist
Rockville,MD
Summary
Results-driven IT professional with notable success in planning, analysis, and implementation of cloud initiatives. Strengths in providing comprehensive cloud/network design and database administration. Resolves problems quickly, delivering high levels of customer satisfaction. Looking for a strong company to join that has a good team environment.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
5
5
Certificates
2
2
Languages
Work History
Cloud Support Engineer
Harbr
London , England
07.2021 - Current
- Identified, analyzed and resolved infrastructure vulnerabilities and application deployment issues.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Followed standard practices for migrating changes to test and production environments and provided technology support to meet business requirements.
- Analyzed logs through AWS Cloud Watch, GCP Log Explorer, and Data Dog.
- Managed databases for over 10 different customer accounts.
- Hosted virtual meetings with clients ranging from formal program reviews to end-user platform training
Site Director
Explosive Performance
Rockville, MD
08.2018 - 10.2021
- Became highest grossing first year site in company's history
- Set-up online training program for all clients during COVID-19 pandemic
- Would use ServiceNow to process all IT service request
- Conduct necessary staff and business development meeting per week for Explosive Performance Coaches Introduce up-to-date, safe, fun, and efficient training methods.
- Monitored, tracked and reported on individual progress with wellness plans.
- Built strong relationships with members to promote health, wellness and available services.
- Recruited and hired top-quality staff to fill important positions.
Cloud Support- Abuse
Amazon Web Services Inc.
Herndon, VA
09.2020 - 08.2021
- Processed over 200 support requests weekly for technical assistance on wide range of issues related to AWS products and services
- Working and controlling security that interfaces with DNS, TCP/IP, SSL, and load balancing devices.
- Responsible for managing abuse for clients (some Fortune 500) and pull logs from their servers, and analyze data to provide advisory support on determining next steps.
- Work all reported case types such as Spam Email, Port Scanning, Malware, DoS, Copyright Infringement etc
- Utilized Linux commands, building scripts, viewing and reading logs, determining if Amazon Web Service (AWS) server is compromised
- Assume responsibility for developing detailed knowledge about AWS specific products and features
- Standardized job tasks and trained junior team members on industry best practices and standards.
- Reviewed violations of computer security procedures and developed mitigation plans.
Information Security Analyst
Defense Security Management
Vienna, VA
01.2019 - 08.2020
- Create detailed risk assessment reports which explain identified security weaknesses, describe potential business risks, present prioritized recommendations for remediation, and estimate costs and effort levels for remediation Implemented Intrusion Detection Systems(IDS) for tax organization in Charlotte, N.C which experienced data breach prior year.
- Work with developers, system/network administrators, and other associates to ensure secure design, development, and implementation of applications and networks Encrypted PII information for apartment complex in McLean, VA to protect from valuable data loss.
- Performed risk analyses to identify appropriate security countermeasures.
- Encrypted data and erected firewalls to protect confidential information.
- Engineered, maintained and repaired security systems and programmable logic controls.
- Coordinate management of information security incidents.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Increased customer satisfaction by resolving Security issues.
- Developed plans to safeguard computer files against modification, destruction or disclosure.
CEO
Elite Tax Professionals
Rockingham, NC
10.2016 - 05.2020
- Set-up private network and firewall for tax software to protect all PII Preparation
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Interviewed, supervised and motivated15 staff members to achieve optimal productivity.
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
- Delivered comprehensive tax documentation required for accurate individual and corporate returns.
- Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
S.E Regional Director
Leon Sullivan Foundation
Washington, DC
09.2012 - 06.2017
- Produce African youth summit in Equatorial Guinea that focused on technology, agribusiness, entrepreneurship, and leadership
- Recruited 35 organizations as partners including the Global Paint Project, Afroglobal and the Black Data Processing Association Secured in-kind donations and funds from major corporations including Bank of America, Coca-Cola and Arik Air
- Organized several expos including More Than the Streets Youth Expo, Martin Luther King, Jr. National Memorial and inaugural Sullivan Basketball Classic.
- Scheduled and managed teams of youth volunteers.
Education
Master of Science - Performance Enhancement & Injury Prevention
California University Of Pennsylvania
California, PA 04.2008 - 12.2009
Bachelor of Science - Managerial Economics
Fayetteville State University
Fayetteville, NC 08.2002 - 05.2006
Skills
Senior Management
undefinedCertification
CompTIA Security+
Software
Microsoft Azure
Google Cloud Platform
Jira
Affiliations
Kappa Alpha Psi
Timeline
Cloud Support Engineer
Harbr
07.2021 - Current
Google Associate Cloud Engineer
05-2021
Microsoft Azure Associate
04-2021
AWS Solutions Architect
02-2021
Cloud Support- Abuse
Amazon Web Services Inc.
09.2020 - 08.2021
CompTIA CySA+
07-2020
CompTIA Security+
04-2020
Information Security Analyst
Defense Security Management
01.2019 - 08.2020
Site Director
Explosive Performance
08.2018 - 10.2021
CEO
Elite Tax Professionals
10.2016 - 05.2020
S.E Regional Director
Leon Sullivan Foundation
09.2012 - 06.2017
Master of Science - Performance Enhancement & Injury Prevention
California University Of Pennsylvania
04.2008 - 12.2009
Bachelor of Science - Managerial Economics
Fayetteville State University
08.2002 - 05.2006
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