AJ Arevalo
2726 Callalily Dr,TX
Summary
Dynamic professional with extensive customer service experience at Teleperformance USA, adept at problem-solving and complaint handling. Proven ability to enhance customer satisfaction through effective communication and collaboration. Skilled in CRM software and data entry, consistently achieving high satisfaction ratings. Recognized for adaptability and critical thinking, driving process improvements and fostering positive client relationships.
Law enforcement professional with commitment to protecting public safety and upholding law. Known for reliability, adaptability, and strong sense of duty, contributing to cohesive team environment. Possesses key skills in crisis management and community outreach, ensuring effective collaboration and positive outcomes.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills.
Overview
19
19
years of professional experience
Work History
Customer Service Advocate
Teleperformance USA
Donna, TX
10.2023 - Current
- Assisted customers by providing knowledgeable responses to inquiries and resolving issues promptly.
- Utilized CRM software to document customer interactions and track resolution progress efficiently.
- Adapted quickly to new product updates and procedural changes, enhancing service delivery quality.
- Collaborated with team members to streamline processes, improving overall customer satisfaction ratings.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Roll Out
Peter Piper's Pizza
Pharr, TX
06.2023 - 10.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Police Officer, Uniformed Road Patrol
City of Alamo
Alamo, TX
05.2023 - 08.2023
- Enforced traffic laws to ensure public safety and reduce accidents.
- Conducted regular patrols to deter criminal activity and maintain community order.
- Responded to emergency calls, assessing situations and providing timely assistance.
- Collaborated with community members to foster trust and improve relations.
- Prepared detailed reports documenting incidents, arrests, and investigations.
- Conducted thorough investigations into reported incidents, gathering evidence and interviewing witnesses to support case resolution.
- Prevented potential criminal activity by maintaining a visible presence within assigned patrol areas and engaging with citizens to foster a sense of security.
Police Officer
City of Donna
Donna, TX
02.2016 - 04.2023
- Enforced laws and regulations to maintain public safety and community order.
- Conducted thorough investigations of incidents, gathering evidence and witness statements.
- Collaborated with community organizations to enhance crime prevention initiatives.
- Mentored junior officers on operational procedures and community engagement techniques.
- Prepared detailed reports on criminal activities and incidents for legal proceedings.
- Trained officers in the use of advanced policing technologies and tools.
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Trained new officers on department policies and procedures, fostering a professional work environment focused on public service.
- Mentored junior officers on the importance of ethical behavior, accountability, and professionalism in their role as public servants.
US Army Active Duty
United States Army
United States
01.2007 - 11.2013
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proven ability to learn quickly and adapt to new situations.
Education
GED -
Donna High School
Donna, TXSkills
- Call center experience
- Data entry
- Administrative support
- Data collection
- Computer proficiency
- Complaint handling
- Microsoft outlook
- Account management
- Mediation
- Report preparation
- Problem-solving
- Inbound and outbound calling
- Member support
- Customer service
- Critical thinking
- Problem resolution
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Advocate
Teleperformance USA
10.2023 - Current
Roll Out
Peter Piper's Pizza
06.2023 - 10.2023
Police Officer, Uniformed Road Patrol
City of Alamo
05.2023 - 08.2023
Police Officer
City of Donna
02.2016 - 04.2023
US Army Active Duty
United States Army
01.2007 - 11.2013
GED -
Donna High School