Aj Carson
Cincinnati
Summary
Adaptable poly sci major with a 3.2 GPA, currently attending the University of Cincinnati. Equipped with over 9.5 years of work experience. Seeking to utilize well-established customer satisfaction skills to excel in the server position at your esteemed organization. Recognized by colleagues for unwavering focus, dependable individual who can be entrusted to contribute towards company objectives.
Overview
20
20
years of professional experience
Work History
Private Caterer
SB Catering LLc
07.2020 - Current
- Provided friendly, courteous service to create memorable moments for guests.
- Enhanced client satisfaction by providing personalized catering services tailored to individual preferences and dietary requirements.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Communicated with event coordinators and facility management to obtain appropriate catering accommodations.
- Cleaned and organized kitchen stations to promote team efficiency.
- Served catering guests by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction.
- Managed food inventory and supplies, reducing waste and maintaining optimal stock levels for diverse events.
- Delivered outstanding customer service throughout the entire event planning process, resulting in repeat business from satisfied clients.
Front Server
STK Steakhouse
04.2015 - 02.2020
- Ensured accurate meal delivery and compliance with special diet requirements during food distribution.
- Streamlined the process of relaying customer food requests to be completed by culinary and service teams.
- Remove trays and stack dishes for return to kitchen after meals are finished
- Total checks, present them to customers, and accept payment for services
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
- Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
- Clean tables or counters after patrons have finished dining
- Set tables with clean linens, condiments, or other supplies
- Describe and recommend wines to customers
- Fill salt, pepper, sugar, cream, condiment, and napkin containers
- Bring wine selections to tables with appropriate glasses, and pour the wines for customers
- Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests
Server
Darden Restaurant Group
01.2011 - 03.2014
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
FOH Team Member
Bistro on Elm
06.2005 - 01.2009
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
Education
Poly Sci - Political Science
University of Cincinnati
Cincinnati, OH11.2013
Skills
- Food safety
- Food presentation
- Sanitation practices
- Quality control
- Safe food handling
Timeline
Private Caterer
SB Catering LLc
07.2020 - Current
Front Server
STK Steakhouse
04.2015 - 02.2020
Server
Darden Restaurant Group
01.2011 - 03.2014
FOH Team Member
Bistro on Elm
06.2005 - 01.2009
Poly Sci - Political Science
University of Cincinnati
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