Aj Eckelmeyer
Strongsville,OH
Summary
Warm personality and highly organized, with natural ability to efficiently manage administrative tasks with great attention to detail. Possesses strong skills in office software and document management, coupled with excellent understanding of scheduling and customer service. Driven to ensure smooth office operations and contribute positively to team dynamics.
Overview
6
6
years of professional experience
Work History
Patient Care Specialist
Trillium Creek Dermatology
12.2023 - 01.2025
- Tasked to accurately and clearly convey biopsy and lab work results using script of diagnoses given by team of providers, communicating with often 100-200 people within a day
- Answering incoming phone calls and voicemails regarding questions to the patient's results while maintaining pleasant and understanding tone
- As well as maintaining biopsy entries as they are treated and recording the process to completion
- Coordinating with other departments thus allowing proper and timely documentation to be submitted for patient care
- Assisting patients with any questions or scheduling and deferring them to the proper departments
- Ensured compliance with HIPAA regulations by safeguarding confidential patient information at all times.
- Provided emotional support to patients and their families during challenging moments, fostering trusting relationships throughout their healthcare journey.
- Facilitated patient education, ensuring they have a thorough understanding of their diagnoses and treatment plans.
Client Representative
Sheiban Jewelers
04.2023 - 11.2023
- Creating a warm, family friendly environment from the first hello!
- Assisting with the selection of desired items as well as presenting our extensive knowledge about the jewelry pieces
- Sourcing special materials for custom orders via coordination with third party vendors
- Assessing damages on jewelry and watches to organize repair with appropriate facilities
- As well as conversing with clients via telecommunications and dispatching calls to the correct representative
- Developed strong relationships with clients by establishing trust and understanding their unique requirements.
- Continued learning is a requirement for employment through training platforms provided by affiliated organizations
Sales Representative
Solution Industries LLC
07.2022 - 11.2022
- Inspiring positive relationships with salespeople to understand the needs and price targets of fastener distributors
- Position focused around the sale of secondary processed fasteners; responding to possible buyers in timely fashion, appropriately quoting products, communicating with team to create the best value fastener sale, creation of sale orders, and communication surrounding delivery of products
- Role requiring attention to detail, warm and inviting personality, and proper delegation of time
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
Front Desk Supervisor
AOK! Fitness
03.2021 - 09.2022
- Checking in clients into their classes
- Aiding any billing discrepancies
- Acting as direct assistant to owner
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Editing marketing videos
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Creation of AOK Fitness Merchandise using multiple editing platforms
- Scheduled and assigned daily work and activities for team members.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the fitness brand.
Hotel Experience Champion
Crowne Plaza Hotel Cleveland Airport
03.2021 - 05.2022
- Promotion from Front Desk Agent keeping all Front Desk responsibilities but adding responsibilities like counting and depositing all cash revenue received from Front Desk, responding to all guest surveys and reviews, and completing/turning in reporting to management daily to met deadlines
- As well as responsibilities such as auditing airline sign in ledgers to ensure that billing is accurate, completing a monthly Zoom call to ensure all Hotel Experience Champions are communicating the appropriate information, and relaying all information gathered from Front Desk guest relations and online surveys/reviews to appropriate departments to fix any inconsistencies
- Position is centered around ensuring guest satisfaction even after the stay
- Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
- Resolved customer complaints gracefully, ensuring repeat business and customer loyalty.
Sales Associate
Bed Bath & Beyond
07.2020 - 01.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Developed client relationships via telecommunications
FOH Captain/ Shift Lead
Chick-Fil-A Strongsville
10.2018 - 07.2020
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
High school diploma or GED -
Strongsville High School
Strongsville, OH02.2021
Skills
- Microsoft Software
- Google Software
- CRM Software
- Adobe Editing Software; Acrobat, Lightroom, Premiere Pro, & Illustrator
- CapCut Software
- Customer service
- Time management
- Verbal/written communication
- Team collaboration
- Shift management
- Shuttle driving
Timeline
Patient Care Specialist
Trillium Creek Dermatology
12.2023 - 01.2025
Client Representative
Sheiban Jewelers
04.2023 - 11.2023
Sales Representative
Solution Industries LLC
07.2022 - 11.2022
Hotel Experience Champion
Crowne Plaza Hotel Cleveland Airport
03.2021 - 05.2022
Front Desk Supervisor
AOK! Fitness
03.2021 - 09.2022
Sales Associate
Bed Bath & Beyond
07.2020 - 01.2021
FOH Captain/ Shift Lead
Chick-Fil-A Strongsville
10.2018 - 07.2020
High school diploma or GED -
Strongsville High School
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