AJ Ellis
Riverton,NJ
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Able to work well in groups as well as in solo situations.
Overview
2
2
years of professional experience
Work History
Head Waiter
Saigon Quy Bau
Philadelphia, PA
02.2022 - 06.2024
- Greeted guests upon arrival and escorted them to their tables.
- Enforced health and safety regulations in the restaurant dining area.
- Inspected dishes before they were served for presentation and temperature accuracy.
- Consistently monitored dining room ambiance including music levels, lighting, decorations.
- Assisted servers with taking orders from customers as needed during peak hours.
- Performed regular inventory checks on supplies such as napkins, utensils, and condiments, ordering additional supplies as needed.
- Provided assistance in resolving customer complaints in a professional manner.
- Ensured that the dining area was properly set up with clean linens, silverware, and glassware.
- Prepared seating charts for large parties.
- Trained new waiters on food service procedures and customer service standards.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
Fitness Center Monitor
Chestnut Hill College Athletics
Philadelphia, PA
01.2024 - 05.2024
- Trained new employees on company policies and procedures related to customer service.
- Reviewed and monitored daily fitness center activities to ensure safety of patrons.
- Ensured proper use of exercise equipment by providing instruction on how to use machines safely and properly.
- Monitored weight room activity, ensuring proper form was used while exercising.
- Assisted with the setup of equipment for classes and special events.
- Updated records pertaining to member attendance rates in order to track progress over time.
- Returned equipment to proper locations and re-racked weights, equipment and accessories.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
Education
High School Diploma -
Saint Joseph's Preparatory School
Philadelphia, PA05-2023
Skills
- High-volume dining
- Upselling techniques
- Service prioritization
- Table coordination
- Conflict Management
- Point of Sale (POS) system operations
- Injury Prevention
- Strength training
- Rehabilitation support
- Strength and Agility Training
Affiliations
- Former Baseball player
- Excels in group settings
- Leadership Qualities
Languages
English
Native/ Bilingual
Accomplishments
- John J. Wagner Outstanding Leadership Award.
Timeline
Fitness Center Monitor
Chestnut Hill College Athletics
01.2024 - 05.2024
Head Waiter
Saigon Quy Bau
02.2022 - 06.2024
High School Diploma -
Saint Joseph's Preparatory School