AJ Frassica
Hobart,IN
Summary
Reliable and punctual professional with a strong work ethic and a proven track record of excellence in customer service. Consistently dedicated to providing exceptional service, ensuring customer satisfaction, and maintaining high standards. Adept at managing tasks efficiently and effectively, making me a valuable asset to any team.
Overview
7
7
years of professional experience
Work History
Inventory
CarMax
Merrillville, IN
05.2021 - 05.2024
- Worked in a fast-paced environment to create an iconic experience for customers
- Ensured smooth flow of cars and related documentation by liaising with third-party vendors.
- Performed complete car detailing including external and internal cleaning, removing debris and dirt from interior using vacuum, and meticulously cleaning upholstery and all surfaces.
- Inspected and prepared vehicles for transport, ensuring they meet quality and safety standards.
- Demonstrated exceptional customer service by addressing vehicle-related inquiries and promptly resolving issues.
- Worked with the company to do volunteer work
Food Service Worker
Wawa
Naples, FL
01.2021 - 06.2021
- Responded promptly to customer inquiries regarding menu items or special requests.
- Cleaned kitchen areas, equipment and utensils.
- Organized take-out orders for customers who requested them.
- Monitored inventory levels of food items used during meal services.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Ensured that all foods were prepared according to health department regulations.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
Cashier / Ice Cream Maker
Dairy Queen
Naples, FL
05.2020 - 01.2021
- Provided exceptional customer service and maximized sales potential through effective upselling techniques.
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register efficiently and accurately, processed payments by cash, credit card, gift card.
- Followed strict health and safety guidelines when handling food products.
- Stocked inventory of supplies needed for making ice cream including mix-ins, sprinkles, sauces.
- Cleaned, sanitized, and maintained work areas according to established protocols.
- Adhered to company safety policies and procedures regarding proper food safety and sanitation.
- Broke down, cleaned and sanitized work stations at end of shift.
Cashier
7/11 Convenience Store
Naples, FL
09.2019 - 01.2020
- Followed company security procedures for handling large sums of money.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Greeted customers and answered any questions they had about the store's products and services.
- Achieved outstanding customer satisfaction by actively promoting loyalty programs, thus enhancing sales potential.
- Resolved customer complaints professionally in accordance with company policy.
- Conducted price checks for special orders or discounts as requested by customers.
- Stocked shelves with merchandise when needed.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Crew Member
Moes southwest grill
Lowell, MA
01.2019 - 08.2019
- Ensured cleanliness and organization of customer eating areas, work station, and equipment
- Started every customer interaction with a warm and welcoming greeting
- Demonstrated a strong understanding of menu items and products.
Host, Food Prep, Dishwasher
Flynns Irish Pub
Mansfield, MA
02.2017 - 12.2017
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Contributed to team efforts by accomplishing related tasks as needed.
- Greeted guests upon arrival and provided them with menus.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Managed incoming calls during busy shifts.
- Managed dining room layout to maximize efficiency of staff members.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Measured ingredients required for specific food items being prepared.
- Maintained cleanliness of floors in the kitchen area throughout shift.
- Prepared ingredients for cooking including portioning, chopping, and storing food before use.
- Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.
- Kept track of supplies used in the kitchen to ensure restocking when necessary.
Education
Walpole High School
Walpole, MA05-2018
Skills
- Excellent customer service skills
- Teamwork and Positive Attitude
- Organization
- Time management
Timeline
Inventory
CarMax
05.2021 - 05.2024
Food Service Worker
Wawa
01.2021 - 06.2021
Cashier / Ice Cream Maker
Dairy Queen
05.2020 - 01.2021
Cashier
7/11 Convenience Store
09.2019 - 01.2020
Crew Member
Moes southwest grill
01.2019 - 08.2019
Host, Food Prep, Dishwasher
Flynns Irish Pub
02.2017 - 12.2017
Walpole High School