AJ Fulton
Food Lion
Cullowhee,NC
2
years of professional experience
Proven leader in customer service with expertise in policy enforcement and process improvement. Achievements include enhanced customer satisfaction ratings and effective team training.
Work History
Customer Service Team Lead
1 Year 2 Months- Led customer service team in resolving inquiries and complaints efficiently.
- Implemented process improvements that enhanced customer satisfaction ratings.
- Monitored team performance to ensure adherence to service standards.
- Trained new staff on customer service protocols and company policies.
Sales Associate
5 Months- Assisted customers in selecting footwear based on individual needs and preferences.
- Processed transactions accurately using point-of-sale system, enhancing customer satisfaction.
- Collaborated with team members to achieve daily sales goals and improve overall store performance.
- Maintained organized sales floor, ensuring product displays were visually appealing and accessible.
Education
High School Diploma
Bachelor in Marketing And Management - Marketing Management
Skills
Team leadership
Policy enforcement
Telephone etiquette
Customer relations
Staff education and training
Training development aptitude
Team leadership
Customer engagement
Professional telephone demeanor
Timeline
Customer Service Team Lead
Food Lion
06.2025 - 08.2026Read More
Sales Associate
Shoe Department
06.2024 - 11.2024Read More
Western Carolina University
Bachelor in Marketing And Management from Marketing Management
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Kings Mountain High School
High School Diploma
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