A.J. Goodro
Salt Lake City,UT
Overview
12
12
years of professional experience
1
1
Certification
Work History
Co-Manager
WHSmith
10.2023 - 06.2025
- Delivered exceptional customer service to enhance guest satisfaction. Provided technical support to improve customer interaction experiences. Achieved daily sales goals while managing cash handling and deposits. Conducted daily store counts to ensure inventory accuracy. Supported employees in creating a positive workplace environment to foster success. Facilitated employee development initiatives to align personal and company goals. Streamlined processes to improve operational efficiency and effectiveness.
Processing Technician
ARUP Laboratories
05.2023 - 08.2023
- Managed specimen processing and transportation logistics for ARUP and University of Utah. Took proactive measures to address client questions and concerns, facilitating necessary changes. Exhibited strong customer service skills through effective phone communication, ensuring daily client needs were met.
Key Hourly Manager
Dave and Buster's, Inc
01.2022 - 03.2023
- Executed daily paperwork tasks to support business operations. Handled cash transactions with precision and accountability. Oversaw hiring and training efforts to cultivate team proficiency. Engaged with guests to elevate service quality. Met budget goals by accomplishing daily sales targets. Coordinated staff schedules to maximize coverage and service. Ensured exceptional guest experiences through proactive interaction.
Front Desk Manager
Marriott
08.2019 - 11.2021
- Provided outstanding customer service, enhancing Marriott brand reputation for quality and service. Managed administrative tasks including daily paperwork, scheduling, and cash handling. Performed accurate daily deposits to ensure financial accountability. Facilitated hiring processes to create an effective workforce. Implemented sales tactics to boost overall performance. Organized successful events to improve guest engagement.
Lead Supervisor
Macy's
08.2017 - 02.2019
- Delivered exceptional customer service to clients, enhancing satisfaction levels. Achieved sales goals consistently through targeted strategies. Conducted daily inventory counts to ensure accurate stock management. Managed scheduling to optimize workforce efficiency. Oversaw hiring processes to attract top talent. Handled cash transactions securely and efficiently. Supported employees in achieving professional development and workplace success.
Store Manager
Fabulous Freddy's
04.2013 - 08.2017
- Managed daily sales budgeting and inventory control to optimize financial performance. Oversaw product ordering and merchandising to enhance store presentation. Created employee schedules to ensure adequate staffing levels. Collaborated with vendors to introduce new products into the store. Delivered exceptional customer service, fostering positive shopping experiences.
Education
High School Diploma - Business Management
Jordan High School
Sandy, UT06.2004
Skills
- Customer service excellence
- Salesforce proficiency
- Mathematical skills
- Leadership and supervision
- Retail management
- Effective merchandising
- Budgeting expertise
- Fluent English communication
- Inventory control
- Talent acquisition strategies
- Account management
- Cash handling expertise
- Profit and loss analysis
- Payroll management
- Event planning and guest services
- Accounts receivable oversight
- Customer Service
- Management
Certification
- Customer Service Certificate
- Present
Languages
English - Fluent
Timeline
Co-Manager
WHSmith
10.2023 - 06.2025
Processing Technician
ARUP Laboratories
05.2023 - 08.2023
Key Hourly Manager
Dave and Buster's, Inc
01.2022 - 03.2023
Front Desk Manager
Marriott
08.2019 - 11.2021
Lead Supervisor
Macy's
08.2017 - 02.2019
Store Manager
Fabulous Freddy's
04.2013 - 08.2017
High School Diploma - Business Management
Jordan High School