Alexander Hatch
McKenzie
Summary
Hands-on Network Administrator with experience installing, configuring, maintaining, troubleshooting, and supporting computer systems, network equipment, peripherals, and business technology. Skilled in diagnosing hardware and software problems, resolving LAN/WAN connectivity issues, performing system updates and patching, supporting network security, and maintaining reliable IT environments. Experienced supporting users, troubleshooting equipment, documenting technical issues, and coordinating technology projects and system migrations. Combines formal education in Network and System Administration with extensive hands-on experience in technical, industrial, and reliability-focused environments.
Overview
14
14
years of professional experience
Work History
Network Administrator
Jernigan Technology
05.2024 - Current
- Install, configure, maintain, and troubleshoot computer systems, network equipment, internet services, and user-facing technology.
- Diagnose and resolve hardware, software, peripheral, and network connectivity issues to restore systems and minimize user downtime.
- Provide technical support to users by identifying problems, troubleshooting issues, and implementing effective solutions.
- Perform operating system updates, software upgrades, security patching, and routine system maintenance.
- Install, configure, and maintain workstations, printers, scanners, cameras, RFID equipment, network devices, and other peripherals.
- Troubleshoot LAN/WAN connectivity and network-device issues to maintain reliable business operations.
- Support network security through firewall maintenance, antivirus tools, security protocols, and user access controls.
- Assist with technology migrations by supporting planning, system testing, implementation, and coordinated data transfers.
- Document technical issues, maintenance activities, system changes, and troubleshooting procedures.
- Work directly with management and end users to identify technology requirements, prioritize issues, and recommend equipment or system improvements.
- Managed inventory of equipment and supplies, optimizing resource allocation.
PdM Technician Grade 1
Shaw Industries
01.2026 - Current
- Use ultrasound, infrared, and vibration technologies to diagnose equipment conditions and identify developing mechanical and electrical issues.
- Analyze vibration data from electric motors to identify problems including poor lubrication, cavitation, fluting, misalignment, and soft foot.
- Use infrared technology to identify abnormal temperatures in bearings, housings, steam traps, and steam piping.
- Utilize ultrasound technology to identify bearing-condition issues, air and vacuum leaks, valve problems, steam-trap failures, and bellows-related concerns.
- Analyze diagnostic data using iNest, UE applications, and FLUKE software.
- Prepare weekly technical reports and organize diagnostics data to support maintenance decisions.
- Coordinate troubleshooting and follow-up repairs with maintenance, engineering, and other technical teams.
- Identify potential equipment failures before they result in significant downtime.
Reliability Technician Grade D
Shaw Industries
10.2024 - 01.2026
- Troubleshot and repaired downed positions on industrial twisting machinery using safe and efficient repair methods.
- Collaborated with engineering and maintenance teams to identify root causes of recurring equipment failures.
- Performed preventive maintenance and equipment inspections to identify potential failures before they escalated.
- Documented maintenance activities, equipment problems, repairs, and findings to support troubleshooting and trend analysis.
- Inspected equipment and production systems to maintain reliability, quality, safety, and operational efficiency.
- Maintained strict adherence to established safety procedures while troubleshooting and working around industrial equipment.
Twister Operator II
Shaw Industries
10.2017 - 10.2024
- Operated and monitored industrial machinery while identifying equipment abnormalities and performance issues.
- Reviewed specifications, production guides, and product samples to determine proper equipment setup.
- Troubleshot basic equipment issues and communicated malfunctions to supervisors and maintenance personnel.
- Performed equipment-related tasks, material handling, housekeeping, and general maintenance activities.
- Developed strong working relationships with maintenance, engineering, production, and management teams.
Dryer Tender
Coastal Forest Products
04.2015 - 10.2017
- Operated and monitored industrial drying equipment according to operating procedures and safety requirements.
- Performed routine cleaning, inspections, and preventive maintenance on dryers and related equipment.
- Maintained detailed maintenance and production logs for shift activities.
- Oversaw dryer operations and verified proper equipment operation and job performance.
- Served as acting department supervisor when required and supported daily production operations.
- Followed lockout/tagout procedures and established safety requirements when working with industrial machinery.
Certified Forklift Driver
Coastal Forest Products
07.2014 - 04.2015
- Operated industrial equipment safely in warehouse and production environments.
- Performed routine equipment maintenance including battery charging, lubrication, and refueling.
- Coordinated with production personnel and other equipment operators to maintain efficient material flow.
- Followed OSHA requirements and company safety procedures.
Finishing End Utility Operator
Coastal Forest Products
07.2013 - 07.2014
- Responded to utility emergencies to protect machinery and maintain production operations.
- Performed routine cleaning, maintenance, and equipment-support activities.
- Maintained records of cleaning and maintenance work.
- Operated multiple production functions and provided coverage for absent employees.
Cook / Cashier
Tilmos BBQ
07.2012 - 07.2013
- Provided customer service while managing cashiering, food preparation, and daily operational responsibilities.
- Resolved customer and operational issues in coordination with management.
- Accurately processed cash, card, and check transactions and reconciled cash drawers.
- Worked independently and as part of a team to maintain efficient daily operations.
Education
Associate of Applied Science - Network and System Administration
DeVry University
Downers Grove, IL04-2022
Aviation Maintenance Technology - undefined
Enterprise State Community College
Mobile, AL04-2012
High School Diploma - undefined
McKenzie High School
McKenzie, AL05-2011
Skills
- Systems & IT Support: Computer System Installation & Configuration Hardware & Software Troubleshooting Windows Systems Support Computer Diagnostics & Repair Software Installation & Updates System Upgrades & Patching End-User Technical Support Peripheral & Device Support System Monitoring & Maintenance
- Networking: LAN/WAN Support Network Troubleshooting Cisco Networking Router Configuration Network Hardware Internet Connectivity Firewall Support Antivirus & Security Tools Access Controls
- Hardware & Equipment: Workstations & Peripherals Printers & Scanners Cameras & RFID Equipment Network Devices Hardware Diagnostics Preventive Maintenance Equipment Installation & Replacement
- Additional Technical Skills: Platform Migration Support Data Transfer Coordination Technical Documentation Predictive & Preventive Maintenance Root Cause Analysis Infrared, Ultrasound & Vibration Diagnostics Cross-Functional Technical Support Customer Service & Communication
- IT / Networking: Computer Systems Windows LAN/WAN Cisco Networking Router Configuration Network Hardware Firewalls Antivirus Access Controls Printers Scanners Cameras RFID Equipment
- System Support: Installation Configuration Troubleshooting Diagnostics Software Updates Patching Upgrades Maintenance Hardware Replacement User Support System Migration Data Transfer
- Diagnostic Technologies: iNest UE Applications FLUKE Software Vibration Analysis Infrared Technology Ultrasound Technology
- Attention to detail
- Multitasking and organization
- Works Well Under Pressure
Timeline
PdM Technician Grade 1
Shaw Industries
01.2026 - Current
Reliability Technician Grade D
Shaw Industries
10.2024 - 01.2026
Network Administrator
Jernigan Technology
05.2024 - Current
Twister Operator II
Shaw Industries
10.2017 - 10.2024
Dryer Tender
Coastal Forest Products
04.2015 - 10.2017
Certified Forklift Driver
Coastal Forest Products
07.2014 - 04.2015
Finishing End Utility Operator
Coastal Forest Products
07.2013 - 07.2014
Cook / Cashier
Tilmos BBQ
07.2012 - 07.2013
High School Diploma - undefined
McKenzie High School
Aviation Maintenance Technology - undefined
Enterprise State Community College
Associate of Applied Science - Network and System Administration
DeVry University