Summary
Overview
Work History
Education
Skills
Timeline
Generic

A. J. Henderson

Austin,TX

Summary

Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.

Overview

12
12
years of professional experience

Work History

Front of House/Bartender

Pinthouse Pizza
Austin, TX
07.2020 - Current
  • Developed good working relationships with fellow employees through effective communication.
  • Processed payments accurately and efficiently
  • Maintained good customer relations

Shift Lead

Austin’s Pizza
Austin, TX
02.2014 - 06.2020
  • Assisted in the training of new employees.
  • Managed store operations during absence of Store Manager or Assistant Manager.
  • Responded to customer inquiries and complaints in a professional manner.
  • Handled cash register transactions accurately while providing excellent customer service.
  • Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
  • Provided guidance and support to other team members as needed.
  • Supervised staff during shift changes and ensured transition went smoothly.
  • Conducted regular inventory checks to maintain accurate stock levels.
  • Implemented company policies consistently across all shifts.

Bartender

Flix Brewhouse
Round Rock, Texas
05.2012 - 01.2014
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Processed payments accurately and efficiently with POS system.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Resolved customer complaints in a professional manner.
  • Cleansed glasses with sanitizing solution after each use.
  • Performed opening and closing duties including restocking supplies.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Followed safety protocols while handling sharp tools or dangerous chemicals.
  • Provided drink suggestions to customers based on their preferences.
  • Assisted in setting up the bar for service shift.
  • Greeted customers and provided excellent customer service.
  • Developed good working relationships with fellow employees through effective communication.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Poured wine, beer and cocktails for patrons.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.

Education

Communication Studies

New Mexico State University
Las Cruces, NM

Skills

  • Payment Processing
  • Suggestive Selling
  • Beverage Preparation
  • Food Service
  • Responsible Alcohol Service
  • Anticipating guest needs
  • Complex Problem-Solving
  • Salesmanship
  • Customer Service
  • Maintaining a clean bar
  • Cash Register Operation
  • Outgoing Personality
  • Handling Difficult Customers
  • Food Running
  • Food Preparation
  • Health codes compliance
  • Menu Memorization

Timeline

Front of House/Bartender

Pinthouse Pizza
07.2020 - Current

Shift Lead

Austin’s Pizza
02.2014 - 06.2020

Bartender

Flix Brewhouse
05.2012 - 01.2014

Communication Studies

New Mexico State University

Similar Profiles

CREATE PROFILE
A. J. Henderson