A.J. Hopkins
Anthony,TX
Summary
Results-oriented Business Manager bringing expertise in accounting, supply chain management and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.
Overview
12
12
years of professional experience
Work History
General Manager
Military Deli And Bakery ServiceInc
08.2020 - Current
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Designed sales and service strategies to improve revenue and retention.
- Tracked monthly sales to generate reports for business development planning.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Created schedules and monitored payroll to remain within budget.
- Led employee evaluations with constructive feedback to boost performance.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Supervised employees through planning, assignments and direction.
- Represented integrity and professionalism in business, serving as mentor and role model to staff.
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
- Managed daily operations, client relations and IT.
- Executed weekly schedules.
- Supervise 8-10 associates daily.
- Teach, train, and coach associates for improvement.
- Perform profit and loss.
- Coordinate with government regulations on a daily basis.
Assistant Manager
Walmart
01.2017 - 08.2020
- Ensure success of newly implemented systems or procedures.
- Develop and implement records management program for filing, protection, and retrieval of records, and assure compliance with program.
- Review forms and reports and confer with management and users about format, distribution, and purpose, and to identify problems and improvements.
- Conduct on-site observation to ascertain unit functions, work performed, and methods, equipment, and personnel used.
- Prepare manuals and train workers in use of new forms, reports, procedures, or equipmen, according to Walmart policy.
- Teach, train, and manage over 50 associates, including scheduling, hiring, and firing.
- Perform profit and loss reports.
- Resolve customer service concerns.
- Handle over $50,000
Department Manager
Walmart
03.2014 - 12.2016
- Followed safety protocols and company processes and procedures.
- Supervised 10+ full-time and 8 part-time employees.
- Utilized excellent math skills to maintain accurate inventory levels.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Handled shift overstock, restocking and inventory control.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Examined merchandise to correctly price and display products.
Sales Associate
Walmart
05.2012 - 03.2014
- Met merchandise processing standards and maintained organized and accessible work area.
- Answered incoming telephone calls to provide store, products and services information.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Worked with fellow sales team members to achieve group targets.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Listened to customer needs to identify and recommend best products and services.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Education
High School Diploma -
Old Town High School
Old Town, ME06.2011
Skills
- Policy/Program Development
- Human Resources Oversight
- Budget Control
- Staff Development
- Staff Scheduling
- Sales Tracking
- Leadership and team building
- Operations Management
- Training and Development
Additional Information
- Electric pallet jack 7+ years
- Walkie stacker 7+ years
- Sciccor Lift 7+ years
- Sit- down forklift 7+ years
Timeline
General Manager
Military Deli And Bakery ServiceInc
08.2020 - Current
Assistant Manager
Walmart
01.2017 - 08.2020
Department Manager
Walmart
03.2014 - 12.2016
Sales Associate
Walmart
05.2012 - 03.2014
High School Diploma -
Old Town High School
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