AJ Jaworski
Round Rock
Summary
Highly motivated individual with proven leadership skills and 3 years of retail sales management experience. Bringing exceptional coaching and interpersonal skills to inspire, and technical and business skills to provide superior customer service. Motivated Programmer in training, looking to expand in the cyber security field. Engaging demeanor known for working well in deadline-driven environments. Quickly masters new software packages and hardware technologies. Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Overview
10
10
years of professional experience
Work History
Front Office Manager
Seven Hills Womens Health Clinic
2023.07 - Current
- Implemented staff training programs, improving employee performance and team cohesion.
- Resolved patient complaints professionally, maintaining positive relationships with patients for future business opportunities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
- Established strong relationships with local medical rep partners, generating increase in sales and patient count.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Complex scheduling for surgeries with hospitals.
- Transferring Medical records to and from other offices/hospitals, while staying in HIPPA regulations.
- Enhanced patient satisfaction by implementing efficient front office procedures and streamlining appointment scheduling.
- Reduced wait times for patients by optimizing the check-in process and effectively managing patient flow.
- Coordinated seamless communication between medical providers and patients, ensuring accurate documentation and billing practices.
- Increased revenue collection by diligently monitoring insurance claims and following up on outstanding balances.
- Managed daily operations of the front office, including staffing, scheduling, patient registration, and financial transactions.
- Maintained strict confidentiality of patient records in accordance with HIPAA regulations while facilitating information exchange when necessary.
- Streamlined appointment scheduling processes which resulted in fewer cancellations or missed appointments from patients.
Merchandising Specialist
The Home Depot Inc
2015.06 - Current
- Anticipated consumer buying patterns to create purchase and inventory plan.
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
- Established strong vendor relationships to maintain and support business.
- Arranged merchandise in alignment with store planogram.
- Changed displays to reflect new promotions.
- Updated pricing and signage to complete product displays and educate customers.
- Directed construction of product displays, following corporate planograms, promotions and seasonal trends.
- Assembled quarter and full-size point of purchase promotional displays.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Directed staff and managed annual capital budget.
- Propelled continuous improvements and strategically capitalized on current market trends.
- Accomplished multiple tasks within established timeframes.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Organized meetings for up to 25 staff members to discuss upcoming promotions, key strategies and tasks
Warehouse Associate
Blaster Bouncer
2014.03 - 2015.05
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors
- Handled daily customer service aspects and maintained positive relationships with external customers and freight partners
- Completed over 10 customer orders each day
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy
- Verified quantity and description of materials received by checking merchandise against packing list
- Maintained accurate inventory records to provide data for use in audits and completion of order requests
- Drove vehicles to deliver products and picked-up rejected or defective materials for return
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors
- Performed inventory control, such as counting and stocking merchandise
- Operated forklifts to transfer inventory to and from target destinations
- Assembled and filled more than 10 shipments per day and prepared all shipping documentation
- Cleaned and maintained warehouse in compliance with OSHA safety standards
- Streamlined material delivery processes which increased efficiency and reduced downtime
Education
Some College (No Degree) - Computer Science And Programming
Austin Community College
Austin, TXSkills
- Operational Oversight
- Teamwork and Collaboration
- Finances
- Turns
- Shrink
Operational Aspect of a business:
- Organization and Time Management
- Workflow Coordination
- Documentation and Control
- Proficient in [Software]
- Oral and Writing Communication
Languages
Romanian
Native or Bilingual
Timeline
Front Office Manager
Seven Hills Womens Health Clinic
2023.07 - Current
Merchandising Specialist
The Home Depot Inc
2015.06 - Current
Warehouse Associate
Blaster Bouncer
2014.03 - 2015.05
Some College (No Degree) - Computer Science And Programming
Austin Community College
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