AJ Knowles
Evergreen,CO
Summary
Dynamic Integration Specialist with a proven track record at Angi, enhancing business operations through effective application integration and performance tuning. Skilled in evaluating emerging technologies and fostering cross-functional collaboration, I improved system efficiency and user satisfaction while managing multiple projects. Adept at both technical solutions and team leadership, I drive impactful results.
Overview
10
10
years of professional experience
Work History
Integration Specialist
Angie's
08.2019 - 05.2025
- Provided technical support for end-users, addressing any issues related to integrated systems promptly and effectively.
- Evaluated emerging technologies for potential use in future integration projects to stay ahead of industry trends.
- Enhanced business operations by integrating disparate systems, such as CRM, ERP, and HRM applications.
- Managed multiple integration projects simultaneously while adhering to deadlines and budget constraints.
- Coordinated with vendors during implementation phases to ensure successful completion of third-party integrations.
- Improved system efficiency by designing and implementing integration solutions for various platforms.
- Collaborated with cross-functional teams to define integration requirements and develop suitable solutions.
- Increased user satisfaction by identifying opportunities for process improvement within integrated systems.
- Provided training sessions for team members on best practices in systems integration techniques and tools.
- Tested and deployed scalable and highly available software products.
- I did all of the 3rd party integrations for Angi
Customer Service Manager
HomeAdvisor
06.2015 - 05.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Increased team productivity by providing ongoing training and support to customer service representatives.
Education
Small Engines - Engineering Mechanics
Madison Area Technical College
Madison, WISkills
- Application integration
- Business process analysis
- Security protocols
- Network protocols
- Integration testing
- Performance tuning
Timeline
Integration Specialist
Angie's
08.2019 - 05.2025
Customer Service Manager
HomeAdvisor
06.2015 - 05.2019
Small Engines - Engineering Mechanics
Madison Area Technical College
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