A.J. Meeker
Edison,NJ
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
ACCOUNT EXECUTIVE
Sellercloud
10.2022 - Current
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Trained clients on product features and updates to secure buy-in
- Met and exceeded service level goals to achieve standards and expectations.
- Source new sales opportunities through inbound lead follow-up and outbound cold calls, emails, social media and leads obtained from trade shows/conferences.
- Increase sales by following sales cycle from self-sourcing leads to close.
- Sell full range of products by establishing contact and developing relationships with prospects, channel partners and recommending solutions
- Develop and close qualified opportunities through understanding client needs and requirements and ensuring that they are a good fit and that we can deliver accordingly
- Qualify leads by performing cost-benefit and needs analysis to ensure good fit for Lead and SellerCloud, and perform demos
- Up sell additional solutions to current clients
- Research accounts, identify key players and proactively generate interest
- Document sales activities in the company CRM software
- Maintain professional and technical knowledge of the industry and SellerCloud software
- Establish and maintain positive business and client relationships by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements
- Generate proposals and close new business
APP ADVISOR/INSIDE SALES REPRESENTATIVE
Vicasso, Internet Creations
10.2021 - 10.2022
- I guide Salesforce stakeholders towards an optimized Customer
- Experience in Service Cloud
- SDR/Account Exec functions: prospecting, demos, cold calling, closing deals
- Full sales cycle management
- Support Process Standardization - provide consistent, personalized, and responsive service
- Automate Processes and Decisions - save your agents time and let them help your customers instead of having to determine where they should focus their efforts next
- Boost Agent Productivity - improve workforce utilization and support KPIs
- Improve Agent Experience - help your team find the information they need to reply quickly to customers and give them the tools to handle increasing demand
- SLA Adherence - stay on top of your teams' case load to mitigate
- SLA breaches and associated costs.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
INSIDE SALES REPRESENTATIVE
Sunbird Software
04.2021 - 10.2021
- Respond to customer inquiries via phone, chat, and e-mail
- Assist potential customers during their evaluation process, create quotes, coordinate with channel partners, and help close sales
- Develop and grow new business relationships with new prospects within Key Accounts
- Maintain accurate customer and pipeline records within CRM system and submit accurate and timely activity reports as required
- Conduct product demonstrations via Zoom/Teams to potential customers
- Capture and share information regarding local market opportunity and identifying new business opportunities and channel partnerships
- Other duties as assigned
BUSINESS DEVELOPMENT REPRESENTATIVE
V Group Inc
10.2020 - 12.2020
- Contacting potential clients to establish rapport and arrange meetings
- Planning and overseeing new marketing initiatives and outreach
- Researching organizations and individuals to find new opportunities i.e., mapping of the leads/lead generation via email and calls
- Establish relation with current clients for referral and up selling of the services/products
- Finding and developing new markets and improving sales
- Attending conferences, meetings, and industry events, post- event follow- ups and set up meetings for further business development
- Developing quotes and proposals for clients
- Promote the company's products/services addressing or predicting clients' objectives
INSIDE SALES REPRESENTATIVE
Comodo Cybersecurity
03.2020 - 06.2020
- Make 100 outbound calls per day to prospects to generate and qualify leads
- Initiate high volume of outbound calls to both customer base and non-buyers
- Identify and generate new business leads
- Hold 40 discovery calls a month, 32 demonstrations a month
- Maintain CRM (VTiger) for contact management, pipeline status, and revenue forecasting.
US SALES MANAGER
HYGITECH US
01.2020 - 03.2020
- Make 100 outbound calls per day to prospects to generate and qualify leads
- Initiate high volume of outbound calls to both customer base and non-buyers
- Identify and generate new business leads
- Maintain CRM (Salesforce.com) for contact management, pipeline status, and revenue forecasting.
INSIDE SALES REPRESENTATIVE
Sonic Innovations
08.2019 - 01.2020
- Make 50 outbound calls per day to prospects to generate and qualify leads
- Meet or exceed Territory revenue quota on monthly and annual basis
- Initiate high volume of outbound calls to both customer base and non-buyers
- Identify and generate new business leads
- Promote, sign and monitor accounts to customer loyalty programs and campaigns
- Follow up with all new buying accounts to facilitate continued growth
- Monitor and contact declining accounts to establish reason for decline and propose corrective actions
- Demonstrate extensive knowledge of all our products, sales programs, services, and processes
- Provide superior customer experience while driving customer loyalty and confidence
- Actively participate in our continuous improvement culture.
LEGAL MARKETING SPECIALIST
Martindale-Hubbell
03.2016 - 08.2019
- Met and exceeded assigned sales goals/quotas
- Prospect, cultivate, and develop new customers
- Develop and manage territory sales plans
- Forecasting – strong working knowledge of Salesforce.com
- Manage Sales Pipeline
- Manage time effectively between launch/on-going management of current account base with primary focus on cultivating new business opportunities
- FY 2016-2017 #3 out of 12 New Business Reps.
ACCOUNT EXECUTIVE
Link High Technologies
10.2015 - 03.2016
- Make 75 outbound calls per day to prospects to generate and qualify leads
- Set appointments for myself to go and close prospects
- Receive inbound calls and convert to prospects
- Maintain and grow the client database through the Connectwise and Prophet CRM
- Managed Existing Clients and upsell and cross sell products/services.
BUSINESS DEVELOPMENT ASSOCIATE
Spire IT
07.2015 - 10.2015
- Make 60-80 outbound calls per day to prospects to generate and qualify leads
- Set appointments for CEO to visit with companies
- Receive inbound calls and convert to prospects
- Maintain and grow the client database through the
- Connectwise CRM
BUSINESS DEVELOPMENT REP
Channel Methods Partners
02.2015 - 04.2015
- Made 50-60 targeted prospecting calls a day
- Make sales contacts, research customer needs
- Establish programs, strategies, and tactics for selling new business
- Ongoing management of assigned campaigns
- Achievement of assigned quotas, call and pipeline metrics
- Maintain CRM (Salesforce.com) for contact management, pipeline status, and revenue forecasting.
SMB SALES ACCOUNT MANAGER OPENTEXT
Easylink Services
09.2011 - 02.2015
- Cultivate and manage working relationships with the customer's decision-makers
- Make sales contacts, research customer needs
- Establish programs, strategies, and tactics for selling new business
- Make regular sales telecoverage calls to develop relationships and follow up on leads
- Act to close deals & finalize contacts
- Develop and deliver sales presentations and close sales in a professional and effective manner
- Maintain CRM (Salesforce.com) for contact management, pipeline status, and revenue forecasting.
Education
No Degree - Communications
RAMAPO COLLEGE OF NEWJERSEY
Mahwah, NJSkills
- Regional Sales and Support
- Account Acquisition
- Verbal and Written Communication
- Overcoming Objections
- Account Oversight
- Client Relationship-Building
- Sales and Negotiation
- Customer Service and Assistance
- Sales and Marketing
- Interpersonal Skills
- Territory Management
- Driving Revenue
Certification
Salesforce Ranger
Timeline
ACCOUNT EXECUTIVE
Sellercloud
10.2022 - Current
APP ADVISOR/INSIDE SALES REPRESENTATIVE
Vicasso, Internet Creations
10.2021 - 10.2022
INSIDE SALES REPRESENTATIVE
Sunbird Software
04.2021 - 10.2021
BUSINESS DEVELOPMENT REPRESENTATIVE
V Group Inc
10.2020 - 12.2020
INSIDE SALES REPRESENTATIVE
Comodo Cybersecurity
03.2020 - 06.2020
US SALES MANAGER
HYGITECH US
01.2020 - 03.2020
INSIDE SALES REPRESENTATIVE
Sonic Innovations
08.2019 - 01.2020
LEGAL MARKETING SPECIALIST
Martindale-Hubbell
03.2016 - 08.2019
ACCOUNT EXECUTIVE
Link High Technologies
10.2015 - 03.2016
BUSINESS DEVELOPMENT ASSOCIATE
Spire IT
07.2015 - 10.2015
BUSINESS DEVELOPMENT REP
Channel Methods Partners
02.2015 - 04.2015
SMB SALES ACCOUNT MANAGER OPENTEXT
Easylink Services
09.2011 - 02.2015
No Degree - Communications
RAMAPO COLLEGE OF NEWJERSEY
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