Aj Montgomery
Cape Coral,FL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Director of Operations
The Art of Landscaping and Maintenance
10.2022 - 05.2025
- I have a proven track record of managing all aspects of business operations, including client relations, project management, and team leadership. Committed to delivering high-quality landscaping services while ensuring customer satisfaction and operational efficiency.
- I oversaw daily operations of the landscaping business, including scheduling, budgeting, and resource allocation.
- Develop and implement marketing strategies to attract new clients and retain existing ones.
- Maintain financial records, manage invoices, and ensure timely payments.
- Communicate effectively with clients to understand their landscaping needs and preferences.
- Provide consultations and recommendations for lawn care services tailored to individual client requirements.
- Address client inquiries and resolve any issues promptly to maintain high levels of customer satisfaction.
- Perform regular lawn care tasks such as mowing, edging, trimming, fertilizing, and weed control.
- Ensure proper use of equipment and tools for efficient lawn maintenance while adhering to safety protocols.
- Recruit, train, and supervise a team of landscapers; assign tasks based on skill levels and project requirements.
- Maintain landscaping equipment in good working condition through regular inspections and servicing.
- Manage inventory of supplies needed for lawn maintenance services; order materials as necessary.
- Ensure compliance with local regulations regarding landscaping practices and waste disposal.
- Implement safety measures to protect employees during operations; conduct training sessions on safe equipment usage.
- Operate a Zero-Turn, Weed-Eater, Blower, Edger and Trimmers
- Unload and load truck daily (multiple times)
- Lift, push and pull daily (40 lbs)
Senior Project Coordinator
Premier Pools & Spas
07.2022 - 10.2023
- Converted all approved estimates to jobs, adding in all pertinent information, including equipment, material, customer, selections, and job cost (Premier Build Software)
- Requested drafting and engineering based on sales member and customer drawings and selections
- Thoroughly checked, drafted and engineered plans for discrepancies before permit submittal
- Prepared and submitted permit applications, including all additional documents, required by each municipality
- Conducted a thorough research, identifying potential roadblocks and addressing them proactively during permit process
- Scheduled all inspections throughout the life cycle of the project, while strengthening, productive, working relationship with inspector's and building officials
- Prepare project close out binders for the client.
- Lead weekly status meetings to review progress address, challenges, and keep team members informed of updates or changes
- Collaborated with project managers to develop accurate timeline projections based on permitting requirements
- Maintained open communication by presenting regular updates on project status to customers
- Coordinated with the finance department to deliver timely billing for the milestone events during project development
- Monitored payments from clients and promptly contacted clients with past-due payments
- Monitored budgets, consistently, identifying cost-saving opportunities without compromising quality
- Coded and entered, subcontractor invoices into each job / each phase to ensure we were under or within budget
- Submitted approved invoices to accounting for payments
- Coded and reconciled all credit cards used by team members monthly
- Allocated project resources to productivity and maximize efficiency
- Continuously, checked for new pricing on materials and vendors
- Resolved client inquiries and complaints, requiring management-level escalation
Project Coordinator / Permitting Coordinator
Young's Electrical Contracting Inc
01.2019 - 06.2022
- Oversaw the service department as a whole with managing the technicians, coordinating jobs, scheduling and permitting
- Prioritized needs and delegated assignments to handle multiple projects simultaneously
- Starting with the Complete setup of new projects which include; taking all service phone calls and creating customer files / jobs on the shared server and in the construction software (Service Fusion) used
- Pull materials / order materials for next day schedule
- Updated and distributed daily / weekly project schedules and milestones
- Set project goals and schedule with owners and team members
- Handling the calls and scheduling for the service department
- Converting estimated jobs over and collecting the deposit once accepted by the client
- Diminished project gaps to promote smooth workflow
- Working with each municipality to submit permit applications and all required documents for the type of permit needed for that specific job which include; Generators, Panels, Meter Stacks, Remodels and New Construction permits, etc
- Collaborated with the project manager to make sure we have the necessary documents needed for approval of permitting including, riser diagrams, site plans, panel diagrams and all other requested documents from the municipality
- Cooperate with each municipality and the client's to gain necessary documents, affidavits and form's to finalize the permit packet
- Worked with local inspectors and the Utility companies for inspections to finalize projects and / or issue re-taps or new service request, which include; disconnects and reconnects of services, new service installation, relocation of service and conversion from OH to UG
- Assessed, monitored and reported on work progression
- Liaised with project managers to evaluate project scope and define milestones and deadlines
- Documented labor hours and material expenses for projects
- Clearing each work order which included checking GPS for accurate labor hours, checking material used against material ordered, and technicians notes to ensure the job was completed and billed properly
Office Manager
NCS Electric, Inc
01.2016 - 07.2018
- Organized and distributed daily / weekly project schedules using an in-house drop box method
- Created employee work schedules to keep shifts properly staffed
- Create work orders for all calls scheduled with detailed descriptions of work to be completed
- Typed and sent out estimates and invoices
- Processed customer payments
- Called on all collection accounts
- Forecasted, scheduled and monitored project timelines
- Set project goals and schedule with owners and team members
- Accounts payable and receivable, reconciled supply bills and made necessary payments
- Weekly payroll through QuickBooks
- Permitting with local municipalities from start to finish
- Create and maintain new customer files and handle all new projects from beginning to end
- Filing, phones and data entry
- Elevated customer satisfaction by resolving client issues effectively
Office Assistant
Coastal Shutters / Windows
01.2009 - 11.2015
- Greeted visitors or callers daily to handle questions or direct to appropriate staff
- Maintained business records by updating customer information
- Dispersed incoming mail to correct recipients throughout office
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives
- Monitored calendars and scheduled appointments based on availability and established load limits
- Handle all incoming and outgoing correspondence
- Organize and maintain files and spreadsheets
- Processed weekly payroll for employees using Quickbooks
- Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
Education
High School Diploma -
Mariner High School
Cape Coral, FL06.2004
Skills
- Google Docs
- MS Office
- Production planning
- Construction Management
- Lawn Care
- Project Planning
- QuickBooks
- Delivery driver experience
- Project Management
- Residential construction
- GPS
- Research
- Customer service
- Project Coordination
- Project scheduling / management
- Accounts Receivable
- Load & Unload (3 years)
- Management (10 years)
- Organizational skills
- Construction Management Software
- Communication skills
- Cash Handling (10 years)
- Materials handling (3 years)
- Landscape Maintenance (3 years)
- Project management software
- Office Management
Timeline
Director of Operations
The Art of Landscaping and Maintenance
10.2022 - 05.2025
Senior Project Coordinator
Premier Pools & Spas
07.2022 - 10.2023
Project Coordinator / Permitting Coordinator
Young's Electrical Contracting Inc
01.2019 - 06.2022
Office Manager
NCS Electric, Inc
01.2016 - 07.2018
Office Assistant
Coastal Shutters / Windows
01.2009 - 11.2015
High School Diploma -
Mariner High School