AJ MORALES
Arleta,CA
Summary
Highly efficient and organized professional with extensive experience in administrative assistance and the entertainment industry. Demonstrates a strong track record of delivering high-quality, dependable service with a personable and approachable demeanor. Proven ability to manage multiple tasks seamlessly while maintaining a focus on client satisfaction and operational excellence.
Overview
5
5
years of professional experience
Work History
Eligibility Representative
Centene Corporation
Remote / Woodland Hills
02.2023 - 12.2023
- Discrepancy Reporting and Data Accuracy: Compiled and disseminated daily discrepancy reports to insurance groups, ensuring that subscriber accounts reflected the most accurate and up-to-date information. This involved thorough data verification and consistent communication with relevant stakeholders to resolve any discrepancies promptly.
- Enrollment and Account Management: Efficiently processed manual enrollments, cancellations, and reinstatements in response to requests, utilizing application systems to ensure seamless account management. Managed multiple member address corrections to facilitate the accurate delivery of correspondence and identification cards upon enrollment.
- Auditing and Data Correction: Conducted comprehensive audits of enrollment census data to identify and address changes or discrepancies in member accounts. Implemented corrective actions in a timely manner, ensuring that all adjustments were accurately reflected and communicated to relevant parties.
- Email and Inquiry Response: Managed and responded to a high volume of urgent and routine email inquiries and requests. Provided timely and effective resolutions to ensure client satisfaction and operational efficiency.
- Special Projects and System Improvement: Led and contributed to special projects aimed at enhancing the desktop system used for transaction processing. Identified areas for improvement and worked collaboratively with team members to implement system upgrades and corrections.
- Task Management and Deadline Adherence: Executed various administrative tasks, including file processing, report submissions, and manual member enrollments, across multiple departments. Demonstrated exceptional organizational skills by meeting strict deadlines and managing time-sensitive tasks effectively.
- Meeting Documentation and Business Support: Hosted and compiled detailed notes and snapshots of weekly team meetings, capturing key discussion points and action items. Utilized this documentation to support business needs and drive continuous improvement initiatives.
- Communication and Coordination: Assisted with communications to brokers, employer groups, and clients via email and phone, ensuring clear and professional interaction. Facilitated information exchange and addressed inquiries to support effective relationship management and service delivery.
EXECUTIVE ASSISTANT TO CEO
ROSENBLATT MANAGEMENT - A TALENT COMPANY | REMOTE,
Remote
01.2023 - 12.2023
- Client Communication and Meeting Coordination: Expertly coordinated and facilitated communication between the CEO and high-profile clients, managing the scheduling and logistics of meetings to address project objectives, strategic planning, task management, and event coordination. Ensured all interactions were efficiently organized, resulting in enhanced client relationships and streamlined executive operations.
- Client Database Management and Onboarding: Developed and maintained a meticulously organized database of potential clients, overseeing the scheduling of auditions and facilitating a seamless onboarding process for new prospects. Implemented effective strategies to ensure smooth integration and client satisfaction.
- Social Media Strategy and Brand Promotion: Led the strategic promotion of Rosenblatt Management across multiple social media platforms, managing content creation, account oversight, and targeted advertising campaigns. Utilized data-driven insights to optimize engagement and enhance the company’s brand visibility and market presence.
- Financial Administration and Talent Payment Processing: Administered comprehensive financial operations related to talent management, including the precise processing of invoices and the coordination of payment disbursements to clients. Ensured accuracy and timeliness in all financial transactions, contributing to the efficient management of company resources.
- Talent Recruitment and Representation Expansion: Proactively identified and recruited promising talent for potential representation, conducting thorough evaluations to expand and diversify Rosenblatt Management’s talent roster. Played a key role in enhancing the company’s talent pool and supporting overall business growth
Customer Service Representative
Centene Corporation
Remote
12.2022 - 02.2023
- Exceptional Customer Service: Delivered high-quality customer service by addressing and resolving a diverse range of telephone inquiries from members and providers regarding Health Net Medi-Cal insurance. Handled complex queries and provided detailed information and assistance to ensure member satisfaction and effective problem resolution.
- Primary Care Physician and Medical Group Management: Assisted members in changing their primary care physician and medical group assignments, ensuring that their healthcare needs were met efficiently and accurately. Guided members through the process and provided support in selecting suitable options based on their individual requirements.
- Benefit Information and Program Guidance: Provided comprehensive information to members about their benefits, including vision, dental, specialist services, and other programs available within the Medi-Cal network. Educated members on available services and helped them understand how to access and utilize their benefits effectively.
- Provider Support and Eligibility Verification: Assisted healthcare providers by verifying members' eligibility status, ensuring that providers had accurate and up-to-date information needed for patient care and billing. Facilitated smooth interactions between providers and the insurance system to support efficient care delivery.
- Appeals and Grievance Management: Filed and managed appeals and grievances on behalf of members experiencing quality of care or service issues. Investigated and addressed concerns with a focus on resolution and improvement, advocating for members’ needs and ensuring adherence to quality standards.
- Referral and Departmental Coordination: Ensured members were appropriately referred to and provided with accurate contact information for relevant departments when their inquiries fell outside of my area of expertise. Facilitated seamless handoffs and follow-ups to ensure that all member needs were addressed promptly and effectively.
Front Desk Receptionist
Futureplan By Ascensus
Woodland Hills, CA
08.2019 - 12.2021
- High-Volume Call Management: Effectively managed and responded to a high volume of incoming phone calls daily using Cisco Unified Communications. Demonstrated proficiency in handling complex inquiries and providing timely resolutions, contributing to enhanced customer service and operational efficiency.
- Customer Service and Expertise in Retirement Plans: Enhanced customer satisfaction by leveraging in-depth knowledge of 401(k) and Defined Benefit Plans to address and resolve client needs. Delivered accurate and comprehensive information, ensuring clients received the support necessary for their retirement planning.
- Office Supply Management: Oversaw and managed office supply inventory to ensure that consultants had the necessary resources for their work. Implemented efficient tracking and ordering processes to maintain adequate stock levels and minimize disruptions in daily operations.
- Facility Maintenance Coordination: Collaborated with building maintenance teams to identify and resolve technical issues within the facilities. Ensured that technical and facility-related problems were addressed promptly to maintain a functional and productive work environment.
- Schedule Coordination: Organized and managed schedules for consultant and client meetings, coordinating availability and logistics to facilitate smooth and productive interactions. Ensured that all parties were informed and prepared for scheduled appointments.
- Financial Tracking and Collaboration: Worked closely with the accounting department to monitor and track incoming finances. Assisted with financial record-keeping and ensured accurate documentation of transactions, contributing to effective financial management.
- Mail Distribution and Processing: Efficiently sorted and distributed approximately 300 pieces of mail per month to remote consultants through scanning and faxing. Implemented streamlined processes to ensure timely and accurate delivery of correspondence.
Insurance Agent Assistant
Gobrial Insurance Agency
Chatsworth
05.2019 - 07.2019
- Exceptional Client Reception and Service: Delivered outstanding customer service by warmly welcoming all incoming clients to the office and addressing their insurance-related inquiries with enthusiasm and professionalism. Ensured a positive and reassuring client experience from the moment they arrived, contributing to overall client satisfaction and retention.
- Insurance Quote Collaboration: Partnered closely with insurance agents to generate and prepare various insurance quotes, including home and auto insurance. Utilized detailed knowledge of insurance products and client needs to assist in crafting tailored quotes and providing accurate information.
- Documentation and Record Management: Managed the filing and scanning of policy documentation for both insurance agents and clients. Implemented organized and efficient filing systems to ensure easy retrieval and secure storage of important policy paperwork.
- Payment Processing: Handled client payments for insurance policies with precision, processing transactions via check and credit card. Ensured accurate and timely processing of payments while maintaining meticulous records for financial tracking and reporting.
Education
Bachelor of Arts - Film Production
Cal State University Northridge
Northridge, CA06-2027
Associate of Arts - Art
Los Angeles Valley College
Van Nuys, CA06-2023
High School Diploma -
Valley Academy Of Arts And Sciences
Granada Hills, CA06-2018
Skills
Technical Skills:
- Microsoft Office 365: Proficient in Word, Excel, PowerPoint, and Outlook for comprehensive office productivity
- Cisco Unified Communications Manager: Experienced in managing and utilizing communication systems for efficient call handling
- Multi-Line Phone Systems: Skilled in operating complex multi-line phone systems for effective communication
- Google Workspace: Proficient in Google Drive, Google Docs, Google Slides, and Google Sheets for document creation and collaboration
- Adobe Photoshop: Competent in using Photoshop for graphic design and image editing
- Keynote: Experienced in creating presentations with Keynote for effective communication
- Social Media Platforms: Knowledgeable in managing and advertising on various social media platforms
Administrative and Customer Service Skills:
- Customer Service: Exceptional ability to provide outstanding service, address client inquiries, and ensure satisfaction
- Administrative Assistance: Strong background in supporting administrative functions, including scheduling and documentation
- Payment Processing: Experienced in handling payments via check and credit card with accuracy
- Scheduling and Calendar Management: Proficient in organizing and managing schedules and calendars for efficient operations
Soft Skills:
- Interpersonal Skills: Strong ability to interact positively and professionally with clients and team members
- Communication: Excellent verbal and written communication skills for effective information exchange
- Problem-Solving: Skilled in identifying issues and implementing solutions efficiently
- Detail-Oriented: Meticulous attention to detail in all aspects of work, ensuring accuracy and quality
- Time Management: Effective in managing time and prioritizing tasks to meet deadlines
- Multi-Tasking: Capable of handling multiple tasks simultaneously in a fast-paced environment
- Fast Learner: Quick to adapt to new systems, tools, and processes
- Collaboration: Proven ability to work collaboratively with team members and other departments
Additional Skills:
- Documentation: Skilled in creating, organizing, and maintaining accurate records and documentation
- Advertising: Experience in developing and implementing advertising strategies to enhance brand visibility
- Office Suite: Proficient in using a variety of office suite software for daily tasks and projects
Affiliations
- Drawing and Designing: Passionate about creating visual art and exploring various design techniques. Enjoys bringing imaginative concepts to life through drawing and graphic design.
- Watching and Analyzing Films: Enthusiastic about film studies, with a keen interest in analyzing cinematic techniques, storytelling, and genre evolution.
- Playing Instruments: Enjoys playing multiple musical instruments, with experience in reading music. Finds joy in exploring different musical styles and techniques.
Timeline
Eligibility Representative
Centene Corporation
02.2023 - 12.2023
EXECUTIVE ASSISTANT TO CEO
ROSENBLATT MANAGEMENT - A TALENT COMPANY | REMOTE,
01.2023 - 12.2023
Customer Service Representative
Centene Corporation
12.2022 - 02.2023
Front Desk Receptionist
Futureplan By Ascensus
08.2019 - 12.2021
Insurance Agent Assistant
Gobrial Insurance Agency
05.2019 - 07.2019
Bachelor of Arts - Film Production
Cal State University Northridge
Associate of Arts - Art
Los Angeles Valley College
High School Diploma -
Valley Academy Of Arts And Sciences