Hi, I’m
Alexandra Peterson
Moxee,WA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
years of professional experience
Work History
Aflac
Benefit Advisor
12.2022 - 02.2024
Job overview
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Updated benefit cost summaries for employer cost tracking.
- Updated personnel handbooks and individual records to keep filed accurate and detailed.
- Researched job and worker requirements, occupational trends and structural and functional relationships among jobs and occupations.
- Delivered targeted advise on issues such as applicable employment regulations, compensation strategies and internal systems to help companies update antiquated or ineffective approaches.
Fred Meyer
All-purpose Clerk
08.2022 - 12.2022
Job overview
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Reviewed weekly sales ads and monitored price changes.
West Valley Child Care
Group Leader
10.2021 - 02.2022
Job overview
- Shared valuable life experiences with youths aged 5 to 12 to promote positive self-esteem and improve social skills.
- Planned weekly groups as well as special events.
Colonial Life & Accident Insurance Company
Agency Development Manager
01.2021 - 02.2022
Job overview
- Complied with Insurance laws and requirements at each level of government from local to federal.
- Managed staff performance of staff by proactively addressing deficiencies and training weaknesses.
- Created annual budgets and monthly expenditure reports for our office.
- Attended seminars, conferences and organizational activities to maintain management expertise.
- Answered phone calls and e-mails regarding inquiries and arranged meetings for official business.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Built relationships with customers and community to establish long-term business growth.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Created and implemented new business opportunities by utilizing strategic networking strategies.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
- Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
Colonial Life
Benefit Advisor
07.2020 - 01.2021
Job overview
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Checked employees' benefits enrollment for accuracy and input all data into our benefit systems.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
- Coordinated submission and processing of life insurance claims.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Directed and controlled 401K, medical, dental and vision benefit packages.
- Updated benefit cost summaries for employer cost tracking.
- Gathered information about each position and related occupation with employee interviews, field observations and industry research.
American Income Life
Insurance Manager
07.2020 - 11.2020
Job overview
- Complied with established internal controls and policies.
- Adhered to legal requirements and agency and industry regulations in selling and servicing Life and Health insurance policies.
- Guided agents through life, health, property and casualty insurance licensing and renewal processes.
- Prospected for new business by obtaining client referrals, making cold calls and engaging in insurance business-building strategies.
- Cultivated mutually beneficial client relationships through telephone calls and meetings.
Vector Marketing
Sales Representative
05.2020 - 07.2020
Job overview
- Increased sales by offering advice on purchases and promoting additional products.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Developed and delivered engaging sales presentations to convey product benefits.
Wendy's
Crew Member
04.2020 - 06.2020
Job overview
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Prepared and cooked food orders for customers by noting customizations.
Self-employed
Housekeeper
03.2017 - 04.2020
Job overview
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Kept building entryway glass clean and polished for professional presentation.
- Documented and reported necessary facility and building repairs observed.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
Costco Wholesale
Call Center
10.2017 - 01.2018
Job overview
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
CDS Global
Demonstrator
08.2017 - 10.2017
Job overview
- Provided coupons, product samples, and informational brochures to customers.
- Spoke with interested customers and provided additional product information.
- Consistently kept working area clean and organized and returned items to proper locations following demonstrations.
- Recommended specific product options to meet customer needs.
- Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
- Engaged consumers in stores, on sidewalks and at outdoor events to encourage product sampling.
- Recorded quantities of sample and coupon distribution to estimate productivity and sales.
Education
Yakima Valley Community CollegeYakima, WA
Associate of Applied Science from Business Management
01-2026
University Overview
- Dean's List Spring 2024
Open Doors YakimaYakima, WA
GED
02.2017
Skills
- Sales Promotion
- Customer Interaction
- Business Leadership
- Administration and Reporting
- Originality and Creativity
- Mathematical Calculation and Reasoning
- Focus and Follow-Through
- Scheduling and Coordinating
- Hiring and Onboarding
- Sales Tracking
- Ethics and integrity
Timeline
Benefit Advisor
Aflac
12.2022 - 02.2024
All-purpose Clerk
Fred Meyer
08.2022 - 12.2022
Group Leader
West Valley Child Care
10.2021 - 02.2022
Agency Development Manager
Colonial Life & Accident Insurance Company
01.2021 - 02.2022
Benefit Advisor
Colonial Life
07.2020 - 01.2021
Insurance Manager
American Income Life
07.2020 - 11.2020
Sales Representative
Vector Marketing
05.2020 - 07.2020
Crew Member
Wendy's
04.2020 - 06.2020
Call Center
Costco Wholesale
10.2017 - 01.2018
Demonstrator
CDS Global
08.2017 - 10.2017
Housekeeper
Self-employed
03.2017 - 04.2020
Yakima Valley Community College
Associate of Applied Science from Business Management
Open Doors Yakima
GED
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