AJ Poe
Tampa,FL
Summary
Dedicated Customer Support Representative with proven skills in client relationship building and business retention. Expertise in resolving inquiries and managing order lifecycles, ensuring exceptional customer satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Support Tier II Representative
Koozie Group
01.2026 - Current
- Answered incoming calls and inquiries from our customers, sales and account management to resolve customer questions and concerns
- Researched customer inquiries utilizing company resources and document customer conversations, information, questions, corrective action/answers, and product orders in the tracking application
- Resolved roadblocks by researching and working with other departments. Followed through on issues by placing outgoing calls to retrieve additional information or returning calls to offer information regarding resolution
Account Manager
Koozie Group (Formerly Garyline LLC)
03.2024 - 01.2026
- Built and maintained strong relationships with key clients, acting as their primary point of contact for all large orders
- Identified client needs and provided tailored solutions to ensure exceptional service and satisfaction on over $12 million in total order value in 2024
- Managed the complete order lifecycle, from initial request through to delivery and follow-up, ensuring a seamless process
Sales Development Representative
HireEZ
07.2023 - 03.2024
- Won new business by clearly explaining the value of the company's products and services to potential clients
- Gained strong knowledge of products and services to handle customer objections and competitor questions
Education
BBA - Business Administration And Management
Harding University
Searcy, AR12.2022
Skills
- Customer support
- Sales support
- Business growth and retention
- Customer relations
Timeline
Customer Support Tier II Representative
Koozie Group
01.2026 - Current
Account Manager
Koozie Group (Formerly Garyline LLC)
03.2024 - 01.2026
Sales Development Representative
HireEZ
07.2023 - 03.2024
BBA - Business Administration And Management
Harding University