Summary
Overview
Work History
Education
Skills
Certification
Serve Safe
Timeline
GeneralManager

AJ Ramirez

General Manager
Madison,WI

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

18
18
years of professional experience
3
3
Certifications

Work History

General Manager

Pasqual's Cantina
08.2022 - Current
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performanceresults.

Owner

AJ's Pizzeria
05.2009 - 03.2022
  • Diversified revenue streams by exploring new markets and developing innovative products or services tailored to those markets'' needs.
  • Fostered an environment promoting continuous improvement empowering employees to identify opportunities for enhancing operational efficiency.
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Trained and guided team members to maintain high productivity and performance metrics.

Market Director/Area Manager

Bruegger's Bagels
08.2006 - 08.2008
  • Successfully secured positive media coverage for company events, product launches, and other significant milestones, generating increased public interest in the brand.
  • Streamlined internal processes for increased efficiency within the marketing department, resulting in improved productivity levels.
  • Evaluated competitive landscape to identify opportunities for differentiation and positioning, leading to increased market share.
  • Fostered a culture of continuous improvement by encouraging team members to seek out opportunities for personal and professional growth.
  • Enhanced customer satisfaction with the development of innovative product offerings and services.

Education

Bachelor of Arts - Social Psychology/Group Dynamics

University of Madison
Madison, WI
05.2001 -

Skills

Account Management

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Certification

Serve Safe

Serve Safe

I am serve safe certified.

Timeline

General Manager

Pasqual's Cantina
08.2022 - Current

Owner

AJ's Pizzeria
05.2009 - 03.2022

Market Director/Area Manager

Bruegger's Bagels
08.2006 - 08.2008

Bachelor of Arts - Social Psychology/Group Dynamics

University of Madison
05.2001 -
AJ RamirezGeneral Manager