A.J. Smith
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Manager of SUD Residential Services
Zepf Center
06.2021 - 10.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
Manager of Operations- SUD Division
Zepf Center
11.2019 - 06.2021
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Partnered with vendors and suppliers to effectively manage and budget.
- Trained new employees on proper protocols and customer service standards.
Chemical Dependency Counselor (LCDC II)
Racing for Recovery
09.2016 - 10.2019
- Racing for Recovery is a federally approved 501(c)(3) non-profit organization dedicated to helping everyone affected by addiction, Providing services to clients including Individual and group counseling, support group meetings and more
- Co-Founder of Business Operations, including policy implementation, client assessment and retention, and operational growth of business strategies
- Supervision of case managers and training of EHR systems for all incoming staff
- Facilitator of IOP and AOD group sessions of up to 24 clients with other staff
- Created and implemented health and wellness activities for clients
- Conducted and maintained accurate records for up to 10 individual counseling sessions per week
- Active role in future business planning and growth of organization.
- Prepared detailed discharge plans, with patient input, for successful recovery progress after treatment.
- Prepared ongoing progress reports conforming to Ohio requirements.
- Conducted post-crisis counseling for victims of overdose.
Wellness Program Supervisor
Zepf Center
04.2010 - 10.2016
- Zepf Center is a local non-profit that provides behavioral health and vocational services to youth and adults with severe and persistent mental illness in Lucas County
- Initially hired as after school summer program coordinator, development and implementation of group activities for at-risk youth ages 6-17
- Promoted to Health Home specialist, supervising 12 health home case management staff, including training on all EHR systems, oversight of staff, and implementation of new policies
- Final role was Wellness Program Supervisor, which included initial design, building, and supervision of wellness center fitness area
- Assessed, designed, and supervised health and wellness programs for up to 20 individuals at a time
- Tracked clients progress on physical and mental health through assessment and documentation throughout clients stay in EHR system.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
Education
Master of Arts - Clinical Mental Health Counseling
University of Toledo
Toledo, OH12.2020
Bachelors of Business Administration -
University of Michigan-Flint
08.2009
Skills
- Policy Implementation
- Performance Management
- Staff Development
- Operations Management
- Workforce Management
- Strategic Planning
- Financial Management
- Team Leadership
- Project Management
- Staff Management
Certification
Licensed Professional Clinical Counselor
Ohio Counselor, Social Worker, & Marriage and Family Therapist Board
Credential ID E.2303617
Licensed Independent Chemical Dependency Counselor
Chemical Dependency Professionals Board
Credential ID LICDC.162386
Timeline
Manager of SUD Residential Services
Zepf Center
06.2021 - 10.2023
Manager of Operations- SUD Division
Zepf Center
11.2019 - 06.2021
Chemical Dependency Counselor (LCDC II)
Racing for Recovery
09.2016 - 10.2019
Wellness Program Supervisor
Zepf Center
04.2010 - 10.2016
Master of Arts - Clinical Mental Health Counseling
University of Toledo
Bachelors of Business Administration -
University of Michigan-Flint
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