AJ Smith
Management
Cedar Rapids,IA
Summary
Service-oriented Account Executive and Management Professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
30
30
years of professional experience
Work History
General Manager
Circus Trix - DEFY
Iowa City, IA
01.2022 - 11.2024
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Designed sales and service strategies to improve revenue and retention.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Trained employees on duties, policies and procedures.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Prepared staff work schedules and assigned team members to specific duties.
- Created schedules and monitored payroll to remain within budget.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
General Site Manager
Travel Centers of America
Iowa City, IA
03.2018 - 12.2022
- Delegated work to staff, setting priorities and goals.
- Created reports and established processes to assist with loss prevention and budget maintenance.
- Coordinated equipment/food sales and service functions to enhance efficiency and deliver optimum customer service.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Conducted regular meetings with staff members to discuss progress, challenges, and goals.
- Oversaw hiring process for new employees in order to ensure compliance with company standards.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Created performance reviews for staff members based on established criteria.
- Verified adherence to OSHA and internal safety standards to minimize risks and enhance workplace safety.
- Analyzed financial data related to regional operations performance and prepared detailed reports for executive review.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Managed inventory levels within the region to ensure sufficient supplies were available at all times.
- Established budgets, monitored expenses, and tracked investments in the region's operations team.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Education
Some College (No Degree) - Biology
Metropolitan State University
Saint Paul, MNSkills
- Sales
- Business Administration
- Operations Oversight
- P&L Management
- Customer Retention
- Business Development
Timeline
General Manager
Circus Trix - DEFY
01.2022 - 11.2024
General Site Manager
Travel Centers of America
03.2018 - 12.2022
Some College (No Degree) - Biology
Metropolitan State University
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