Work Preference

Summary

Overview

Work History

Education

Skills

Timeline

Open To Work

AJ SMITH

Victorville,CA

Work Preference

Job Search Status

Open to work

Work Type

Part TimeFull Time

Location Preference

On-Site

Location: Victorville, CAApple Valley, CAFontana, CA

Open to relocation: Yes

Important To Me

Paid time offHealthcare benefitsFlexible work hoursCareer advancementWork-life balancePersonal development programsCompany CulturePaid sick leave401k match4-day work week

Summary

Results-driven operations professional with 20+ years of experience in towing, quality control, and fleet management. Skilled in cross-functional communication, customer service, and staff training. Delivered smoother dispatch coordination, stronger compliance, and more consistent service coverage.

Overview

years of professional experience

Work History

Operations Manager

FOOTHILL TOWING

2004.10 - 2025.08

Oversaw fleet readiness, maintenance scheduling, and equipment availability for uninterrupted operations.
Implemented workflow improvements that reduced response delays and improved job completion consistency.
Managed compliance with towing regulations, safety procedures, and incident documentation requirements.
Directed daily towing operations, dispatch coordination, and driver assignments to maintain service coverage.
Trained staff on dispatch systems, call handling, and proper vehicle recovery procedures.
Coordinated customer, police, and roadside assistance communications to resolve urgent service requests.
Reviewed invoices, impound records, and service logs for accuracy and timely processing.
Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Increased profit by streamlining operations.
Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Assisted in recruiting, hiring and training of team members.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.

HEAVY TOW OPERATOR

FOOTHILL TOW

2022.02 - 2024.06

Secured vehicles with proper chains, straps, and winch equipment to prevent transport damage.
Inspected trucks and towing equipment before shifts to support safe, reliable operations.
Maintained calm, professional service while handling hazardous weather, traffic, and vehicle conditions.
Improved company's safety record by adhering to strict towing procedures and guidelines during all operations.
Operated various types of tow trucks, including flatbeds, wheel lifts, and heavy-duty wreckers, to accommodate diverse towing needs.
Handled challenging situations involving irate customers or difficult vehicle extractions with patience and tactful problem-solving skills.
Used strapping and bracing techniques combined with proper balancing to prevent load shifting.

Quality Control Specialist

Ez Lube

1999.08 - 2007.11

Inspected vehicle fluids, filters, and components for quality compliance and service accuracy.
Verified maintenance procedures matched company standards and customer safety requirements.
Documented inspection findings and service discrepancies for timely correction.
Coordinated with technicians to resolve quality issues before vehicle release.
Trained staff on inspection checkpoints, service standards, and proper documentation.

Education

No Degree - General education

MT SAC

Walnut, CA

1994-08

HEAVY DUTY TOWING - Heavy duty Recovery

CTTA

Sacramento, CA

2023-06

High School Diploma -

JOHN MUIR

Pasadena, CA

1994-06