AJ Tawfik
General Manager
Fairview,US
Summary
Dynamic General Manager with a proven track record at Grayco LLC, enhancing customer satisfaction through innovative service protocols. Skilled in labor management and inventory control, I fostered a positive work environment while driving revenue growth. Adept at strategic scheduling and staff engagement, I consistently achieved operational excellence.
Overview
20
20
years of professional experience
1
1
Certification
1
1
Language
Work History
General Manager
Grayco LLC
03.2021 - Current
- Cultivated strong relationships with customers, drivers and partners to ensure long-term success and loyalty.
- Maintained facility and grounds to present positive image.
- Accomplished multiple tasks within established timeframes.
- Set clear expectations and created positive working environment for employees.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
General Manager
Tea, Bread & Spread
03.2013 - 12.2020
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Evaluated performance metrics regularly, identifying areas for improvement and adjusting strategies accordingly for continued growth in sales figures.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Catering Manager
Gotham.nyc
08.2009 - 03.2013
- Handled catering scheduling, ordered food and planned events.
- Worked with chefs to plan menus according to client needs and budgets.
- Handled payment collection and payroll of 40 employees.
- Coordinated logistics for multiple events simultaneously, maintaining seamless operations and timely execution.
- Participated in planning meetings, site visits and vendor evaluations to enhance quality of client services.
- Organized corporate meetings, special events and social occasions to satisfy client requirements and increase facility revenues.
- Strengthened client relationships through consistent communication and excellent customer service.
Store Manager
BK Coffee & Bagels
01.2005 - 07.2009
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
BBA -
Kingsborough Community College
Brooklyn, NY 05.2001 -
Skills
Labor management
POS system
Restaurant promotion
Hiring decisions
Sanitation standards
Schedule coordination
Purchasing
Business management
Customer engagement
Inventory management
Staff scheduling
Labor management
Certification
HU- Training - Dec.2023
Timeline
General Manager
Grayco LLC
03.2021 - Current
General Manager
Tea, Bread & Spread
03.2013 - 12.2020
Catering Manager
Gotham.nyc
08.2009 - 03.2013
Store Manager
BK Coffee & Bagels
01.2005 - 07.2009
BBA -
Kingsborough Community College
05.2001 -
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