AJ Terry

- Led a front-and-back house team of 10-15 employees, overseeing day-to-day operations in a time sensitive, guest focused environment.

- Trained and developed over 10 new hires over the course of four years, many who have been promoted into leadership positions.

- Managed conflict resolution and customer service strategies that resulted in a 4.2-star customer review average across two stores.

- Maintaining restaurant cleanliness to meet regulatory sanitation and hygiene standards.

- Aiding in the development of menu offerings and changes based on costs and customer preferences.

- Ordering and maintaining inventory of all needed supplies and food items which resulted in cost of goods consistently running under 6% below projected benchmarks over last 2 years.

- Supervise A front-line team of 5-10 employees during peak service hours, ensuring smooth and efficient service.

- Balance cash registers, prepare deposits, and manage end-of-day financial reporting with 100% accuracy.

- Assigned tasks strategically to team members to promote productivity and workflow throughout all shifts worked.

- Maintained a consistently clean, orderly, and health-code-compliant environment during all operational hours.

- Consistently delivered exceptional customer service in a fast paced environment.

- Proficiently operated POS systems to ensure accurate and efficient order taking and processing.

-Processed cash and card transactions with speed and accuracy, maintaining accountability.

- Maintained clear and professional communication with team members to support efficient team coordination.