AJ Thomas
Fort Wayne,IN
Summary
Years of experience in customer service and support. Demonstrated ability to manage guest flow efficiently, and detail focused. Good with maintaining cleanliness standards and adept at learning new tasks, showcasing flexibility and a positive attitude. Have improved significantly in guest satisfaction and operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Valet/Front Desk Receptionist
The Bradley Hotel
12.2022 - 12.2024
- Helped guests unload and load luggage.
- Delivered guest vehicles efficiently and met diverse needs of valet customers.
- Answered guest's questions about property amenities and services.
- Provided punctual, polite valet services to uphold professional standards.
- Resolved customer complaints through calm, constructive communication.
- Logged and documented parked vehicle details for accurate records.
- Maintained the cleanliness of the front desk, valet podium, and lobby.
- Ensured guest privacy and prioritized security for our guest.
Kitchen Staff Member
McDonald's
03.2022 - 12.2022
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Learned other teammates' work tasks to train as backup.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
Staff Member
Culver's
02.2021 - 03.2022
- Took and made each customers order making sure each order was correct, quality, and quick.
- Maintained the cleanliness of our workstations and the lobby regularly throughout the day.
- Provided guidance and support to new staff members to help with performance goals and the staff members comfort.
- Stocked and dated each product making sure to rotate product and never use anything outdated.
Education
High School Diploma -
Northrop High School
Fort Wayne, IN06-2023
Skills
- Customer service and support
- Guest flow management
- Flexible schedule
- Attention to detail
- Willing to help wherever I can
- Friendly and outgoing
- Reliable
Certification
- CPR Certified
- OSHA-10 Certified
- NCCER Core Training Certification
Timeline
Valet/Front Desk Receptionist
The Bradley Hotel
12.2022 - 12.2024
Kitchen Staff Member
McDonald's
03.2022 - 12.2022
Staff Member
Culver's
02.2021 - 03.2022
- CPR Certified
- OSHA-10 Certified
- NCCER Core Training Certification
High School Diploma -
Northrop High School
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