A.J. Vasquez
New York,NY
Summary
Seasoned Hotel Management professional with proven expertise in revenue and operations, systems integrations and hotel openings. Knowledgeable about CRS,RM & PMS, Distribution channel, budgeting and all other aspects of successful Revenue Management. Talented team builder and trainer with expertise to develop and maintain consistent, accurate, and hotel systems.
Overview
22
22
years of professional experience
Work History
Revenue Manager
Petit Ermitage
West Hollywood, CA
09.2021 - 11.2023
- Analyzed pricing structures, sales trends, and customer data to optimize pricing models.
- Conducted daily Distribution Channel connectivity.
- Monitored market conditions and competitor activities to inform pricing decisions.
- Developed processes and procedures for improving operational efficiency in order to increase profits.
- Developed strategies to drive revenue growth and maximize profitability.
- Collaborated with product teams to develop new products or services for existing customers.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Implemented systems for monitoring room inventory levels in order to maximize occupancy rates during peak season periods.
- Developed and implemented operational policies and procedures to ensure the highest quality of service for guests.
- Created training plans for team members according to their individual needs and development goals.
- Oversaw CRM updates and backups, report generation and troubleshooting requisition.
Task Force Front Desk Manager (interim)
The Hoxton Downtown LA
Los Angeles, CA
04.2021 - 06.2024
- Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
- Completed day-to-day duties accurately and efficiently.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw check-in and check-out processes ensuring accuracy and timeliness of transactions.
Area Operations Manager
AventStay
Palm Springs, CA
01.2019 - 01.2020
- Managed and oversaw operations, maintenance and administration of properties.
- Performed regular site visits at each property location to assess condition and identify any areas that need improvement.
- Liaised between construction manager and tenant during build-out phase of tenant suite.
Front Office & Reservations Manager
Ace Hotel DTLA
Los Angeles, CA
01.2014 - 01.2018
- Identified opportunities to improve processes related to reservation management activities.
- Coordinated with front desk staff to maintain maximum occupancy.
- Created reservations using computerized reservation systems.
- Reviewed daily rate changes from vendors and updated system accordingly ensuring maximum profitability for the organization.
Group Sales Reservations Manager
The London West Hollywood
West Hollywood, CA
01.2009 - 01.2014
- Performed administrative tasks such as creating contracts, invoices, purchase orders.
- Engaged in outbound calls and emails as needed to promote products or services.
- Managed customer relationships with corporate clients and travel agents to maximize revenue potential.
- Analyzed data from customer feedback surveys and used insights to improve services offered to customers.
- Supported sales team members to drive growth and development.
Front Desk & Housekeeping
Lake Arrowhead Chalets
Lake Arrowhead, CA
01.2002 - 01.2009
- Assisted guests at check-in, providing information on various services within hotel.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
- Assisted in laundry operations when needed by sorting linens and loading machines.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Education
Hospitality - Hospitality
Riverside City College
Riverside, CA06-2004
Skills
- Knowledge of Duetto, Opera Cloud, Delphi,SynXis, TravelClick & Siteminder
- Opening team for Ace Hotel DTLA in 2014 built the CRS, PMS and distribution channel interface
- Submit and interpret STR weekly and Monthly reports
- Project Management hotel GMS integration
- Project Management migration of Opera V5 to Opera Cloud
Timeline
Revenue Manager
Petit Ermitage
09.2021 - 11.2023
Task Force Front Desk Manager (interim)
The Hoxton Downtown LA
04.2021 - 06.2024
Area Operations Manager
AventStay
01.2019 - 01.2020
Front Office & Reservations Manager
Ace Hotel DTLA
01.2014 - 01.2018
Group Sales Reservations Manager
The London West Hollywood
01.2009 - 01.2014
Front Desk & Housekeeping
Lake Arrowhead Chalets
01.2002 - 01.2009
Hospitality - Hospitality
Riverside City College
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