AJ Willocks
Boca Raton,FL
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs. Committed to ensuring safe and comfortable environment for residents as well as advocating for needs of building board.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Property Manager
Starfire Management Services LLC
01.2019 - Current
- Maximize rental income while minimizing expenses through effective planning and control.
- Maintain sufficient number of units market-ready for lease.
- Introduce and monitored effective lease renewal programs to maintain high occupancy rates.
- Maintain operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Coordinate with janitorial and engineering staff on maintenance and upkeep.
- Coordinate with legal counsel to resolve tenant disputes.
- Maintain original leases and renewal documents in digital and hardcopy format for property management office.
- Introduce prospective tenants to types of units available and performed tours of premises.
- Handle tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Keep properties in compliance with local, state and federal regulations.
- Follow up on delinquent tenants and coordinated collection procedures.
- Deliver emergency 24-hour on-call service for tenants on building issues.
Director of Operations
K&K Transfer
09.2017 - 01.2019
- Developed systems and procedures to improve operational quality and team efficiency.
- Oversaw day-to-day production activities in accordance with business objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reported issues to higher management with great detail.
- Trained new employees on proper protocols and customer service standards.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
High School Diploma -
Spanish River Community High School
Boca Raton, FL06.1996
Community Association Management License ( LCAM ) - Community Association Management
Gold Coast Schools
Boca Raton, FL09.2020
Skills
- Contractual Obligations
- Property Walks
- Serve Customers
- Preventive Maintenance
- Property Accountability
- Background Check Investigations
- Rent Collection
- Leasing and Sales
- Screening Processes
- Grounds and Facility Inspection
- Database Maintenance
- Business Management
Certification
- Licensed CAM
Timeline
Property Manager
Starfire Management Services LLC
01.2019 - Current
Director of Operations
K&K Transfer
09.2017 - 01.2019
High School Diploma -
Spanish River Community High School
Community Association Management License ( LCAM ) - Community Association Management
Gold Coast Schools
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