Process Improvement and operational efficiency
Cross-functional collaboration and problem solving
Strategic thinking and root cause analysis
Enhancing customer experience through quality and compliance
Aj'a Alls
Linkedin.com/in/Aja-Alls
Summary
Strategic and results-driven leader with 16+ years of experience in financial services, specializing in fraud operations, compliance, risk mitigation, and team leadership.
Proven ability to optimize workflows, lead high-performing teams, and deliver measurable outcomes in fast-paced, regulated environments.
Known for critical thinking, relationship-building, and a commitment to quality and integrity in all facets of business operations.
Overview
17
17
years of professional experience
Work History
Fraud Manager I
JPMorgan Chase
06.2022 - Current
• Lead investigations team managing fraud-related check claims; ensure regulatory compliance and case quality.
• Reduced backlog from 6 months to 2 days; served as Attorney-in-Fact for indemnifications.
• Collaborated with internal risk partners and implemented process improvements.
Business Operations Analyst – Executive Office
JPMorgan Chase
04.2016 - 06.2022
• Reviewed all final customer correspondence for quality and compliance.
• Created 'Bridging the Gap' to align case resolution practices across 250+ employees.
Executive Office Sr. Specialist II – Mortgage Bank
JPMorgan Chase
02.2011 - 01.2016
• Handled executive complaints tied to federal regulations (TILA, UDAAP).
• Provided peer training and quality review on resolution standards.
Subject Matter Expert – Court Orders
JPMorgan Chase
03.2008 - 03.2011
• Interpreted legal documents, assisted with levies, trained junior staff.
Education
Bachelor of Arts - Organizational Management, Cum Laude
Ashford University
Chandler08-2021
Skills
Fraud Risk & Compliance Oversight
Operational Leadership & Team Management
Strategic Planning & Execution
Stakeholder Engagement & Collaboration
Process Reengineering & Efficiency
Case Resolution & Regulatory Adherence
Coaching & Talent Development
Microsoft Office Suite (Word, Excel, PowerPoint, TEAMS)
Affiliations
- B.O.L.D.
- TEAM Toastmasters
- Women on the Move – Fast Forward Group
Interests
Timeline
Fraud Manager I
JPMorgan Chase
06.2022 - Current
Business Operations Analyst – Executive Office
JPMorgan Chase
04.2016 - 06.2022
Executive Office Sr. Specialist II – Mortgage Bank
JPMorgan Chase
02.2011 - 01.2016
Subject Matter Expert – Court Orders
JPMorgan Chase
03.2008 - 03.2011
Bachelor of Arts - Organizational Management, Cum Laude
Ashford University
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