AJA BUTLER
Baton Rouge,LA
Summary
Results-driven professional with a diverse background in customer service/call center, banking, advertising, and gaming. Known for delivering exceptional customer experiences and implementing strategic initiatives to enhance client satisfaction. Committed to achieving business objectives and exceeding expectations. Seeking a challenging role to leverage skills and experiences in a progressive organization.
Overview
16
16
years of professional experience
Work History
Facilities Coordinator
Louisiana Lottery Corporation
Baton Rouge, United States
11.2021 - 06.2023
- Managed facility maintenance and repair operations, ensuring adherence to quality standards and timely service delivery
- Developed and implemented preventative maintenance strategies, resulting in improved efficiency and a reduction in operational expenses
- Performed detailed facility inspections and audits, identified areas for improvement, and implemented corrective measures to uphold safety standards
- Coordinated with cross-functional teams to execute office relocations, overseeing vendor engagements and ensuring continuity of operations.
- Coordinated maintenance activities with outside vendors to ensure timely completion of projects.
- Managed all facility-related invoices and vendor contracts.
Sales Support Coordinator
Louisiana Lottery Corporation
Baton Rouge, United States
10.2015 - 06.2023
- Streamlined administrative processes to bolster sales operations, including the organization of meetings, preparation of sales reports, and upkeep of the CRM database
- Developed and executed improved order processing and inventory control systems, resulting in a 20% increase in sales productivity
- Collaborated with marketing and finance departments to coordinate sales tactics, promotional activities, and pricing strategies
- Elevated customer service standards, achieving a 15% boost in customer satisfaction and consistently maintaining a 95% satisfaction rating through prompt issue resolution and reliable product delivery.
- Provided administrative support to the sales team by maintaining accurate customer records and updating customer databases.
- Maintained relationships with customers through regular follow-up calls and emails.
- Handled incoming inquiries from customers regarding product availability or other related issues.
- Processed orders received from customers via phone, email or web portal efficiently and accurately.
- Answered high volume of calls in fast-paced environment to offer above-and-beyond support for sales representatives' diverse needs.
Customer Service Representative
Lamar Graphics
Baton Rouge
07.2013 - 06.2015
- Managed daily client interactions, addressing inquiries and resolving disputes, which resulted in a 30% reduction in escalated complaints through detailed research and problem-solving
- Enhanced customer understanding of complex product details by 25% through effective communication and clarification techniques
- Collaborated with cross-functional teams to streamline processes, achieving a 20% improvement in response times and increasing customer retention by 15%.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Appointment Scheduler
Williamson Eye Center
Baton Rouge
10.2007 - 07.2013
- Managed daily scheduling for multiple departments, reducing conflicts and increasing operational efficiency
- Utilized advanced scheduling software to coordinate and confirm appointments, maintaining precise records and ensuring timely communication with clients
- Worked in partnership with team members to optimize resource distribution, resulting in streamlined workflows and reduced patient wait times.
- Served as a liaison between patients and healthcare providers for communication purposes.
- Provided assistance with additional tasks as needed or requested by management.
Education
Certificate - Mortgage Loan Origination
Online Education
12-2023
Business Administration -
Upper Iowa University
11.2023
Skills
- Banking
- Loan Processing
- Order Entry
- E-Commerce
- Call Center
- Customer Service
- As400
- Medical Records
- EMR
- Appointment Scheduling
- Switchboard
- Duxware
- Microsoft Office
- Microsoft Teams
- Account Management
- Compliance Coordination
- Sales
- Facilities Management
- Vendor Coordination
- Inventory Management
- Project Management
- Work Order Management
- Customer Communication
- Customer Relations
Custom
- Home Depot Direct.......................3 years
- Hancock Bank of Louisiana..........4 years
- BR City Parish EFCU....................1.5 years
Timeline
Facilities Coordinator
Louisiana Lottery Corporation
11.2021 - 06.2023
Sales Support Coordinator
Louisiana Lottery Corporation
10.2015 - 06.2023
Customer Service Representative
Lamar Graphics
07.2013 - 06.2015
Appointment Scheduler
Williamson Eye Center
10.2007 - 07.2013
Certificate - Mortgage Loan Origination
Online Education
Business Administration -
Upper Iowa University