Aja Harris
Los Angeles,CA
Summary
Compassionate and results-driven professional withexperience in delive ring high-quality, client-centered care. Committed to bridging the gap between communities and essential resources to enhance the daily lives of individuals. Passionate about fostering a safe environment through mental health awareness initiatives and providing support for effective crisis navigation. Proven ability to connect with diverse populations, ensuring access to vital services and promoting overall well-being.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Funeral Attendant
Harrison Ross Mortuary
Los Angeles, CA
07.2025 - Current
- Provide a calming, reassuring presence for families, delivering exceptional, warm care with compassion.
- Arrange caskets and flowers.
- Escort and Comfort mourners.
- Assist Funeral Director with casket transfer and graveside internments.
Patient Service Rep/ Program Assistant
Cedars-Sinai Medical Center
Beverly Hills, CA
10.2014 - 04.2025
- Advocated for patients needs and bringing them to resolution.
- Partnered with case managers to resolve patient access issues for urgent appointments resulting in patients receiving proper care.
- Oversaw patient intake procedures including check-in/out, payment reconciliation, insurance verification and data due diligence to ensure smooth daily operations.
- Managed patient care flow and assist with monitoring message pools and standard work.
- Supervised workflow and implemented streamlined processes to maximize efficiency.
Benefits Counselor
Aids Healthcare Foundation (AHF)
Beverly Hills, CA
03.2013 - 08.2014
- Provided patients with superb customer service while conducting interviews, financial screenings, and registrations supporting a welcoming environment.
- Case file management, tracking status of benefit application and followed up on pending enrollments.
- Supported patients in the completion of benefit applications ensuring patients are connected to appropriate resources.
- Worked collaboratively with Nurse Case Managers to verify patients were up to date with their care plan.
- Verifying benefit eligibility as required for Medi-Cal, Medicare, Private, HMO, HealtWay LA, Covered Ca and any other public assistance programs or benefits.
Medical Receptionist
Southern California Medical Gastroenterology Group
Santa Monica, CA
06.2006 - 12.2012
- Served as first point-of-contact to patients and provided patient care delivery service to patients at a high-paced specialty care medical facility.
- Trained new employees in all policies and procedures supporting the office’s operational needs.
- Transitioned antiquated file system to new electronic file system facilitating document accessibility.
- Oversaw appointments scheduling, insurance verification, payments, collection ensuring daily functional needs were met.
Education
Associate of Arts - Liberal Arts
LA Trade Technical College
Los Angeles, CA05-2002
Skills
- Critical Thinking / Adaptability
- Excellent Communication / Active Listening
- Strong Interpersonal Skills
- Determined Organized
- Trauma Informed Care / Harm Reduction Principles
- Advanced Digital Literacy
- Compassionate demeanor
- Emotional support
- Professional appearance
- Cultural sensitivity
- Teamwork and collaboration
- Funeral service coordination
Certification
- Certified Medi-Cal Peer Support Specialist Certificate, 2026
- Peer Personnel Training Program, Los Angeles, CA
- Certified Enrollment Counselor, 2014
- Covered California
Timeline
Funeral Attendant
Harrison Ross Mortuary
07.2025 - Current
Patient Service Rep/ Program Assistant
Cedars-Sinai Medical Center
10.2014 - 04.2025
Benefits Counselor
Aids Healthcare Foundation (AHF)
03.2013 - 08.2014
Medical Receptionist
Southern California Medical Gastroenterology Group
06.2006 - 12.2012
Associate of Arts - Liberal Arts
LA Trade Technical College