Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Aja Hickmon

Detroit,MI

Summary

Dynamic professional with extensive experience at Amazon and McDonald's, excelling in warehouse safety and team leadership. Proven ability to enhance packing efficiency and optimize workplace organization. Recognized for strong problem-solving skills and commitment to quality control, consistently achieving operational excellence in fast-paced environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

FC Associate

Amazon
03.2024 - Current
  • Followed procedures at all times for personal and team safety.
  • Maintained compliance with company safety policies and called violations to attention of management.
  • Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
  • Supported warehouse supervisors in daily operations management, meeting deadlines consistently without compromising quality standards.
  • Maintained clean and organized workspaces, adhering to health and safety regulations while maximizing productivity.
  • Loaded and unloaded trucks efficiently using appropriate equipment such as pallet jacks or forklifts when necessary.
  • Evaluated merchandise for irregularities, flaws or damage prior to packing.
  • Conducted regular inventory audits to ensure accuracy and minimize discrepancies.
  • Ensured proper labeling of products to facilitate easy identification during storage or retrieval processes.
  • Optimized product placement within the warehouse space according to demand patterns for improved accessibility during peak periods.

Shift Manager

McDonalds,
02.2020 - 03.2024
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
  • Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.

Education

Nursing

Eastern Michigan University
Ypsilanti, MI

Certificate - Nurse Assistant

Yes We Cna
Detroit, MI
03.2025

High School Diploma -

Cornerstone
Detroit, MI
06.2022

Skills

  • Warehouse safety
  • Packing efficiency
  • Loading and unloading
  • Order picking
  • Shipping procedures
  • Barcode scanning
  • Workplace organization
  • Time management
  • Quality control

Certification

Certified nurses assistant

Timeline

FC Associate

Amazon
03.2024 - Current

Shift Manager

McDonalds,
02.2020 - 03.2024

Nursing

Eastern Michigan University

Certificate - Nurse Assistant

Yes We Cna

High School Diploma -

Cornerstone

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Aja Hickmon