AJA HINES
Los Angeles,CA
Summary
Results-driven professional with 5 years of experience in management seeking an exciting new opportunity as an Assistant Property Manager. Skilled in building and retaining relationships with customers and vendors, excelling in providing excellent interpersonal and communication skills. Highly motivated and customer-focused, with a proven track record for increasing sales. Eager to learn and apply knowledge in a fast-paced environment, ready to contribute to the success of a dynamic team.
Overview
12
12
years of professional experience
Work History
Assistant Bar Manager
Lei Aloha Bar
01.2019 - Current
- Ensure all bar preparations are completed, stock inventory, maintain bar and property cleanliness
- Provide exceptional customer service
- Collaborate with Bar manager to increase foot traffic
- Oversee daily bar operations, ensuring compliance with health and safety regulations and monitoring and controlling inventory levels
- Train and supervise new bartenders and ensure training requirements are being met
- Ensure bar staff has updated licenses
- Engage with customers to build rapport and address concerns promptly and implement strategies to enhance customer experience and repeat visits increasing sales by 10%
- Manage cash handling procedures, maintain accurate financial records, including cash control and deposits
- Ensure proper opening bank amount
Program Assistant
Prototypes
01.2015 - 01.2019
- Managed approximately 30 incoming calls, and emails per day from participants and vendors.
- Provided administrative and operational support for a non-profit program focusing on scheduling and data entry tasks, create program materials and plan program events
- Interacted professionally with staff and participants, participated in conferences and briefed employees
- Excellent at coordinating and organizing program schedules including event planning and participant management
- Proficient in using software applications for budget management and financial expenditures
- Utilized computer skills which include Microsoft Word and Excel
- Assisted with planning and coordinating day-to-day and special program activities.
Leasing Agent
AMC Property Management
01.2013 - 01.2015
- Demonstrated ability to negotiate lease agreements and meet occupancy targets while providing exceptional customer service and building relationships with tenants
- Managed end-to-end leasing process for a 305-tax credit/section 8-unit building
- Toured property with prospective tenants and provided wealth of information in regards to its key features. Actively listening to their specific needs and preferences.
- Prepared and executed lease agreement, performed background reference and credit checks as part of screening process of prospective tenants.
- Assisted Property Manager with monthly reports highlighting occupancy rates, revenue and expenses
Education
Certificate in Property Management -
Udemy
Online01.2024
Associate degree - Sociology
El Camino College
Torrance, CA01.2015
Skills
- Communication
- Customer Service
- Tax Credit
- Microsoft Office
- OSHA
- Time management
- Homeless Programs
- Sales
- Bond Program
- Fair Housing Rules and Regulations
Timeline
Assistant Bar Manager
Lei Aloha Bar
01.2019 - Current
Program Assistant
Prototypes
01.2015 - 01.2019
Leasing Agent
AMC Property Management
01.2013 - 01.2015
Certificate in Property Management -
Udemy
Associate degree - Sociology
El Camino College
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