Aja Knight
Watertown,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Commited to maintaining professional relationships to increase protability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Genie Retail
New York, NY
06.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Medical Collections Specialist
Accident Centers Of Texas
Dallas, Tx
09.2020 - 06.2024
- Monitor collections accounts for company and aliated entities on daily basis
- Identify outstanding account receivables and investigate historical data for debts
- Document all collection activities in our accounts receivable log system to ensure accurate record-keeping
- Resolve any outstanding billing issues, liaise with internal department for follow up and entry
- Review reductions which have been processed by reduction department
Customer Service Representatives
TranzAct
Plano, Tx
06.2017 - 08.2020
- Contacted and qualies prospective customers and explains features and merits of policies offered
- Recommended amount and type of coverage based on analysis of prospect's circumstances
- Developed and maintains thorough product knowledge
- Utilized client and/or company-provided computer systems to perform accurate and timely data entry and submit applications
Education
Associate Degree -
Cedar Valley College
Dallas, Tx01.2025
High School Diploma -
DeSoto High School
2017
Skills
- Strong Communication skills
- Time Management
- Collections
- Case Management
- Medical billing
- Medical insurance specialist
- Data Entry
- Customer Service
- Multitasking and Prioritization
- HIPPA Compliance
- Conflict resolution
- Claims
- Medical care
Timeline
Customer Service Representative
Genie Retail
06.2024 - Current
Medical Collections Specialist
Accident Centers Of Texas
09.2020 - 06.2024
Customer Service Representatives
TranzAct
06.2017 - 08.2020
Associate Degree -
Cedar Valley College
High School Diploma -
DeSoto High School