Aja Maxwell
Southfield,MI
Summary
Accomplished in reducing risky policies and improving company profitability through strong decision-making, critical thinking and conflict management skills. Keen relationship-builder with excellent communication and organizational skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Mortgage Loan Underwriter
United Wholesale Mortgage
Pontiac, MI
03.2019 - Current
- Assisted senior executives with final loan closings and underwriting, coordination and submission of high-profile loan conversion packages.
- Oversaw quality control of tax credit financial models involving underwriting integrity and project budgets.
- Controlled loss by assessing risk, conducting system analysis and recommending policy solutions.
- Tracked and updated organizational guarantees in conjunction with investor guidelines keeping financing terms in line with company profit and risk management objectives and guidelines.
- Reviewed personal and business accounts to make accurate decisions by accounting for risk, hazards and exposure.
- Balanced risk against profitability to make optimal business decisions and guided junior team members in making similar critical decisions.
- Assisted clients with restructuring loan terms to meet lending requirements
- Maintained on average 8 new underwrites, new conditions received and appraisal reviews daily. Managed personal pipeline of 40+ per month.
Customer Service Operator
R1 RCM
Southfield, MI
11.2017 - 02.2019
- Interacted with customers to provide information in response to inquiries about products and services via phone, email and chat
- Processed payments and requests for services rendered
- Maintained knowledge of HIPAA, CMS, PPACA, ERISA, Medicare,
- Workers' Compensation and Coordination of Benefits guidelines
- Examined patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Documented and detailed calls and complaints using call center's CRM database
- Managed over 50 inbound calls per day
Education
BA - Linguistics
Wayne State University
Detroit, MI05.2006
Skills
- Creative problem solver
- Exceptional communicator
- Strong client relations
- Fast Learner
- Risk Evaluation
- Quality Control
- Data Analysis
- Fraud Detection Techniques
- Government Standards
- Guidelines Knowledge
- Loan Restructuring
- Pipeline Management
Certification
- FHA DE Certified with Chums ID
Timeline
Senior Mortgage Loan Underwriter
United Wholesale Mortgage
03.2019 - Current
Customer Service Operator
R1 RCM
11.2017 - 02.2019
BA - Linguistics
Wayne State University