Aja Partee
Lake Wales
Summary
Dynamic professional with a proven track record at CVS Pharmacy, excelling in customer service and relationship building. Adept at client assessment and personal care, I consistently achieved performance targets while enhancing client satisfaction. Known for reliability and effective team leadership, I foster positive environments that promote independence and well-being.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Homemaker & Companion Care
PDT COMPASSIONATE CARE & HELPING HANDS LLC
11.2021 - Current
- Recognized changes in client behavior or health, promptly reporting concerns to appropriate healthcare providers for assessment and intervention.
- Upheld client confidentiality and privacy by respecting their personal boundaries and adhering to established professional guidelines.
- Demonstrated flexibility in adjusting schedules and responsibilities to accommodate client needs as they arose.
- Maintained a clean and safe living environment by performing light housekeeping tasks routinely.
- Assisted clients by performing laundry, meal preparation and other tasks.
- Encouraged independence through skill-building exercises tailored to each client''s unique abilities and limitations.
- Organized important documents related to healthcare, finances, or legal matters for easy access by clients or their family members when needed.
- Maintained clean, safe, and well-organized patient environment.
- Assisted with daily living activities, running errands, and household chores.
- Assisted disabled clients to support independence and well-being.
- Provided transportation and appointments management.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Work From Home Agent
CVS Pharmacy
03.2022 - 06.2024
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Maintained organized records of all interactions with clients for future reference or follow-up purposes when necessary.
- Delivered exceptional verbal communication abilities during phone conversations or written correspondence with clients via email or chat platforms.
- Achieved performance targets consistently by maintaining a strong work ethic and dedication to excellence in customer service.
- Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.
- Developed relationships with customers and used product and process knowledge to provide unrivaled customer experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Managed timely and effective replacement of damaged or missing products.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
Sales Associate Manager
Walgreens
08.2016 - 11.2021
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Organized product displays to attract potential buyers and increase sales conversions.
- Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
- Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, engagement during sales process and closing.
- Increased sales revenue by implementing effective sales strategies and building strong customer relationships.
- Built long-lasting relationships with key clients leading to an increase in referral business from satisfied customers.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Trained personnel on policies, procedures and communications for in-person and telephone etiquette.
- Assisted with new business sales calls and persuaded customers to drive Product or Service sales.
- Led staff meetings to discuss customer service and sales goals, operational problems or procedural changes.
- Attended industry events and conventions to expain sales opportunities.
- Built relationships with customers and community to establish long-term business growth.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Education
High School Diploma -
Penn Foster High School
Davenport Fl 05.2016
Skills
- Client assessment
- Personal care
- Housekeeping tasks
- Meal preparation
- Customer service
- Team leadership
- Time management
- Relationship building
- Computing skills
- Training and development
- Reliability assurance
- Goal-setting guidance
- Teamwork facilitation
- Dependable and responsible
- Patient care
- First aid and safety
- Work from home
Certification
- Homemaker & companion license
- FIRST AID & CPR
- AIDS & HIV INFECTION CONTROL
- MEDTECH LICENSE
- WORK FROM HOME
- VA CERTIFIED
Timeline
Work From Home Agent
CVS Pharmacy
03.2022 - 06.2024
Homemaker & Companion Care
PDT COMPASSIONATE CARE & HELPING HANDS LLC
11.2021 - Current
Sales Associate Manager
Walgreens
08.2016 - 11.2021
- Homemaker & companion license
- FIRST AID & CPR
- AIDS & HIV INFECTION CONTROL
- MEDTECH LICENSE
- WORK FROM HOME
- VA CERTIFIED
High School Diploma -
Penn Foster High School
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