Aja Ransom
Tulsa,OK
Summary
Dynamic Account Representative at INTEGRIS Health Edmond, recognized for enhancing customer satisfaction through strategic account management and effective communication. Leveraged CRM proficiency to exceed quotas and foster long-term client relationships. Skilled in delinquency reduction and upselling, driving revenue growth while ensuring compliance and delivering tailored solutions to meet diverse client needs.
Overview
5
5
years of professional experience
Work History
Patient Account Representative
INTEGRIS Health Edmond
05.2020 - 04.2025
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Assisted clients in navigating complex financial and legal processes to reduce risks.
- Kept detailed records of customer interactions for optimal traceability.
- Implemented customized account plans to meet individual client needs.
- Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
- Analyzed accounts for delinquencies and other ongoing issues.
- Developed presentations showcasing product offerings tailored specifically to individual client needs, driving interest in our services furthering the closing process effectively.
- Collaborated with internal teams to develop tailored solutions for key accounts, fostering long-term partnerships.
- Identified possible at-risk accounts enabling preemptive intervention measures before any loss or dissatisfaction occurred.
- Consistently exceeded quota expectations leading the way among fellow representatives.
- Provided regular performance updates to management on account portfolio status, ensuring transparency throughout the organization.
- Resolved client disputes professionally, contributing to enhanced brand reputation and client trust.
- Collaborated with other departments to address customer needs and service requests.
- Implemented strategies for upselling and cross-selling products, resulting in increased revenue from existing customers.
- Supported customer satisfaction through regular follow-up and communication.
Education
Lakeview Cenntinental
Garland Tx 05.2004
Skills
- Customer engagement
- CRM proficiency
- Customer relationship management
- Account management
- Goal oriented
- Account reconciliation
- Prospecting skills
- Regulatory compliance
- Communication and negotiations
- Delinquency reduction
- Cash handling
- Processing payments
- Opening and closing procedures
Timeline
Patient Account Representative
INTEGRIS Health Edmond
05.2020 - 04.2025
Lakeview Cenntinental
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