Aja Reed
Saint Petersburg,FL
Summary
Proactive and detail-oriented professional with exceptional organizational, time management, and problem-solving skills. Proven track record of delivering outstanding customer service in fast-paced environments while enhancing operational efficiency. Known for reliability and adaptability, with a strong aptitude for quickly mastering new processes. Aiming to leverage these competencies in an administrative or receptionist role to foster organizational growth and optimize office productivity.
Overview
6
6
years of professional experience
Work History
Event Coordinator
Taverna Costale
St. Petersburg, FL
09.2022 - Current
- Coordinated schedules and timelines for events.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Performed event coordination for larger parties and gatherings.
- Consulted with customers to determine objectives and requirements for events.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
- Documented events with details in customer preferences, financial considerations and successes and failures.
- Maintained an organized database of contacts using software applications like Outlook.
- Designed contracts, collected fees, and booked venues for events.
- Created detailed reports outlining event planning progress, timelines, budgets, and other relevant information.
Lead Hostess
Taverna Costale
St. Petersburg, FL
04.2022 - Current
- Assisted staff by maintaining dining area readiness for guests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Instructed new hires in essential customer service techniques and protocols.
- Ensured swift and organized seating by effectively handling guest details.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Accepted payments from guests for dine-in and take-out foods.
- Coordinated dining room staff workflow to foster prompt and courteous service.
- Enhanced guests' experiences by fulfilling special requests during visits.
Lead Hostess
Il Ritorno
St. Petersburg, FL
01.2021 - 04.2022
- Making reservations for guests and large parties, cleaning menus, controlling music, running food when needed and watering tables
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
Server
Metro Diner
St. Petersburg, FL
10.2020 - 05.2021
- Fulfilled written and verbal orders by serving various food.
- Cleaned and maintained work areas
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Hostess Manager
Datz
St. Petersburg, FL
09.2020 - 01.2021
- Interacted with guests to obtain positive or negative feedback and constructively apply
- Participated on floor during service to set and monitor performance standards and rectify staff or guest issues.
- Adhered to cash handling and reconciliation procedures to monitor and control cash and receipts.
Server/Cashier
Mori Sushi
St. Petersburg, FL
05.2019 - 09.2020
- Greeted customers entering restaurant and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Associate of Arts - Social/Behavioral Sciences And Human Services
St. Petersburg College
Clearwater, FL04-2026
High school diploma -
Northeast High School
Saint Petersburg, FL2016
Skills
- Canva- Graphic Design Platform
- Micros POS/Toast
- Fine dining
- Microsoft Word
- Outlook
- Following multi-step instructions
- Event Sales
- Food Service Knowledge
- Special Events Planning
- Staff Management
- Scheduling
- Guest Relations
- Time Management
- Crisis management
- Attention to detail
- Client Meetings
- Client Relationship Development
- Menu Planning
Additional Information
- Authorized to work in the US for any employer Authorized to work in the US for any employer
Education
Saint Petersburg, FL
Contact
Saint Petersburg, FL 33713
Languages
English
Full Professional
Spanish
Limited
References
References available upon request.
Timeline
Event Coordinator
Taverna Costale
09.2022 - Current
Lead Hostess
Taverna Costale
04.2022 - Current
Lead Hostess
Il Ritorno
01.2021 - 04.2022
Server
Metro Diner
10.2020 - 05.2021
Hostess Manager
Datz
09.2020 - 01.2021
Server/Cashier
Mori Sushi
05.2019 - 09.2020
Associate of Arts - Social/Behavioral Sciences And Human Services
St. Petersburg College
High school diploma -
Northeast High School