Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Aj'a Ruley

Aj'a Ruley

Savannah,GA

Summary

Experienced Front Desk professional offering superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. Additional expertise includes time management, effective planning and computer literacy.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Certified Notary Public

Note-A-Vations Mobile Notary
Savannah, GA
11.2020 - Current
  • Updated journal with names and dates for permanent record.
  • Administered oath to document signers to obtain affirmation of truth.
  • Checked documents and identifying credentials for all parties.
  • Looked for signs of fraud or coercion and refused notarization.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Certified and attested power of attorney documents, acknowledgements and deeds.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
  • Attended public notary seminars to stay informed of updates to relevant laws and regulations.
  • Provided guidance to customers to facilitate completion of notarial documents.
  • Checked documents for accuracy and correct signing before notarizing.
  • Drafted and executed notarial affidavits in accordance with applicable laws.

Front Office Manager

Tybrisa Beach Resort
Tybee Island, GA
10.2020 - Current
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Prepared reports to assist business leaders with key decision making and strategic operational planning.
  • Coached employees through day-to-day work and complex problems.
  • Guided sales prospects on resort property tours and followed up with targeted sales presentations.
  • Developed top-tier negotiating skills and turned customer objections into sales opportunities.
  • Displayed high-level expertise with vacation and timeshare sales techniques and industry regulations.
  • Reached or exceeded sales quotas and preset personal performance goals.
  • Mentored less-experienced coworkers in timeshare industry sales techniques and customer service practices.
  • Collaborated with internal departments and external partners to finalize sales transactions.
  • Cultivated mutually beneficial client relationships and maintained communication via phone and email.
  • Prepared pricing agreements and contracts to close sales.
  • Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
  • Set up appointments with potential and current customers to promote new products and services.
  • Serviced existing accounts on regular basis to maximize revenue.

Night Shift Supervisor/Hotel Front Desk Agent/Night Auditor

Hotel Tybee
Tybee Island, GA
01.2018 - 10.2020
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees, and payments.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Developed detailed plans based on broad guidance and direction.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Hotel Front Desk Supervisor

Holiday Inn Express Hotel
Port Wentworth, GA
06.2016 - 08.2018
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees, and payments.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Resolved service-related problems and documented actions in system.
  • Onboarded new employees with training and new hire documentation.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Managed and motivated employees to be productive and engaged in work.
  • Established team priorities, maintained schedules and monitored performance.

Hotel Front Desk Agent/Night Auditor

Travelodge By Wyndham
Savannah, GA
01.2011 - 06.2016
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees, and payments.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Resolved service-related problems and documented actions in system.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Updated customer accounts with add-on room charges, minibar use, and room service bills.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Looked over pending check-ins and payment processes to complete closing procedures.

Front Desk Associate

Ocean Plaza Beach Resort
Tybee Island, GA
10.2009 - 07.2011
  • Used internal software to process reservations, check-ins and check-outs.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.

Education

Associate of Applied Science - Baking And Pastry

Savannah Technical College
Savannah, GA
05.2016

Skills

  • Guest Registration
  • Policy and Procedure Modification
  • Project Management
  • Inquiry Response
  • Data Entry
  • Registration Management
  • Oral and Writing Communication
  • Staff Management
  • Customer Relations
  • Expense Reporting
  • Proposal Writing
  • Front Office Management
  • Telephone Reservations
  • Employee Supervision
  • Spreadsheet Tracking
  • Daily Shift Oversight
  • Schedule Management
  • Microsoft Office
  • Exceptional Customer Support
  • Hospitality Service

Certification

  • CNP - Certified Notary Public

Timeline

Certified Notary Public

Note-A-Vations Mobile Notary
11.2020 - Current

Front Office Manager

Tybrisa Beach Resort
10.2020 - Current

Night Shift Supervisor/Hotel Front Desk Agent/Night Auditor

Hotel Tybee
01.2018 - 10.2020

Hotel Front Desk Supervisor

Holiday Inn Express Hotel
06.2016 - 08.2018

Hotel Front Desk Agent/Night Auditor

Travelodge By Wyndham
01.2011 - 06.2016

Front Desk Associate

Ocean Plaza Beach Resort
10.2009 - 07.2011

Associate of Applied Science - Baking And Pastry

Savannah Technical College

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Aj'a Ruley