Dynamic leader with a proven track record at Care Initiatives Westwood, adept in event planning and organizational skills. Excelled in enhancing community engagement through innovative program development and volunteer recruitment. Demonstrated exceptional team management and conflict resolution abilities, significantly improving resident satisfaction and operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Activity Director
Care Initiatives Westwood
05.2022 - Current
Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
Planned resident outings and special events to mark holidays and celebrate special occasions.
Developed monthly life enrichment calendar and published electronically and in print.
Developed strong relationships with residents and their families, fostering a supportive community environment.
Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
Boosted social interaction among residents through organizing regular events, outings, and group activities.
Developed and lead intergenerational activities to encourage mental agility of patients.
Addressed challenging behaviors exhibited by some residents during group settings through effective communication strategies that maintained a positive atmosphere.
Supervised volunteer staff in the planning and implementation of various activities, ensuring a high level of service was consistently provided for all residents.
Residential Supervisor
Mid-Step Services
06.2015 - 11.2023
Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action.
Handled conflict resolution among residents promptly and professionally, promoting a harmonious living environment for all parties involved.
Maintained caring, supportive and safe environment for residents through careful monitoring and continuous oversight.
Coordinated all staffing schedules and made sure that each shift had adequate coverage.
Store Manager
Caseys General Stores Inc
02.2022 - 08.2022
Analyzed sales data for strategic planning and resource allocation.
Resolved customer complaints for improved store reputation and loyalty.
Established a welcoming atmosphere to encourage repeat business.
Analyzed sales trends to adjust inventory orders for improved turnover.
Motivated staff to achieve store goals for enhanced sales productivity.
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.