AJA SMITH
Moreno Valley,USA
Summary
To pursue a career that will utilize my knowledge and skills gained in over 15 years of experience working for the Department of Defense. Facilitates positive and productive interactions between workers, leaders and union representatives. Dedicated and accomplished professional with a solid background in Employee Relations and Labor Relations. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
22
22
years of professional experience
Work History
Independent Life Insurance Agent
Primerica
04.2022 - Current
- Communicate with clients to understand needs and identify best policies for each case
- Pursued continued professional development through insurance workshops, course and webinars
- Attend leadership and training for agents regarding industry best practices and company policies
- Explain coverage options to potential policyholders, answering questions and concerns
- To include medical complex cases and mortality tables
- Review insurance inquiries, working effectively to accommodate various requests to build agency's reputation as service provider
- Conducted presentations to provide detailed explanations of policy guidelines and benefits to clients and families
- Review questionnaire for document underwriting requirements to include alerts, memo replies, medical records, etc
- Analyze and assess individual applications, age and amount requirements and all underwriting requirements evidence to determine insurability
- Knowledge of acceptance or decline risk and apply additional mortality tables as needed and take final action.
Union Steward, Secretary, and Treasurer
AFGE Local 3854, March Air Reserve Base
09.2007 - 10.2018
- Prepared and presented financial reports to inform senior management and board of directors.
- Played a pivotal role as Union Steward, representing the interests of union members and facilitating communication between employees and management.
- Demonstrated excellent leadership and communication skills, resulting in being elected as Secretary and Treasurer for Local 3854.
- Maintained a great working relationship with both employees and management, fostering a collaborative and constructive work environment.
- Stayed updated on labor relations trends, policies, and regulations to provide expert-level guidance to union members and leadership.
- Conducted regular meetings to address labor-related concerns, disseminate information, and assign duties to ensure effective representation of union members.
- Provided essential advisory services to leadership on complex labor relations issues, offering valuable insights and recommendations.
- Successfully negotiated resolutions to employee grievances, contributing to a positive work atmosphere.
- Implemented proactive communication strategies to keep union members informed about relevant labor relations matters.
- Demonstrated a commitment to the fair and equitable treatment of employees, fostering trust and collaboration within the organization.
- Collaborated with management to develop policies and practices that aligned with both organizational goals and the well-being of employees.
IT Specialist (Network/Custspt) GS-2210-09
452 Communication Squadron
11.2012 - 10.2018
- Provided technical assistance for the Communications Focal Point (CFP) and information security services to the Wing, geographic separated units, tenants so the LAN/WAN and other IT systems operations have few major disruptions
- Established new user account privileges; authorize users, maintain access controls; perform ongoing security review; report security breaches, distribute security information and install anti-virus software and updates as available
- Advise users of established policies, directives, and procedures for handling issues regarding computer security, additions or deletions of user identification codes, safeguarding data as well as procedures for reporting violations to the Information Protection (IP) office.
Resource Management Assistant GS-0303-07
50th Aerial Port Squadron
09.2007 - 11.2012
- Air Reserve Technician (ART), provided administrative support
- Accountable for the overall oversight, direction, and administration for over 180 assigned personnel
- Prepared official memorandums and messages
- Conduct technical administrative support for top management, to include preparation and monitoring of military and civilian personnel matters
- Heard and resolved member's complaints and referred serious unresolved complaints to higher-level management
- Encouraged self-development, demonstrated sensitivity to ideas of subordinates
- Promoted an environment in which employees are empowered to participate in and contribute to effective mission accomplishment
- Met with key customers and higher echelons and coordinating officials to assess customer satisfaction, explain organization policy and procedures, and resolve problems that arise
- Evaluate reports by analyzing facts and performing appropriate research and prepare detailed responses
- Researched, determined and recommend appropriate actions and interpretation of issues that impact organization, installation, command, and agency
- Responsible for the overall program management to ensure the maintenance and currency of all security and security forces guidance and directives
- Provide oversight and management of Information, Operations, Foreign Disclosure and Personnel Security Programs
- Responsible for interpreting U.S., DoD, MAJCOM and USAF directives and determining the applicability and implementation, when formulating procedures and policies to meet operational needs
- Responsible for all measures and actions concerning personnel security clearances, and classified access
- Perform office management operations for the Directorate/Senior Leadership
- Assign work to subordinates based on organization priorities and consideration of difficulty and requirements of assignments such that the experience, training, and abilities of staff are effectively utilized to meet organization and customer needs
- Provide advice to supervisor of significant issues and problems related to work accomplishment.
Knowledge Operations Manager E-6, AFSC 3D071
United States Air Force Reserve
06.2002 - 11.2012
- Accountable for the overall oversight, direction, and administration of assigned personnel
- Coordinator for military/civilian personnel issues between Unit, Group and Military/Civilian Personnel Center and Wing Installation
- Advised management on personnel practices, preparing requests for personnel actions, and manpower reports
- Heard and resolved member complaints and referred serious unresolved complaints to higher-level management
- Encouraged self-development and demonstrated ideas of subordinates
- Promoted an environment in which employees are empowered to participate and contribute to effective mission accomplishment
- Advised and provided advice to employees regarding policies and procedures and directives of management
- Met with key customers, higher echelons and coordinating officials to assess customer satisfaction
- Explained organization policy/procedures and resolved problems that arise
- Evaluate reports by analyzing facts and performing appropriate research and prepare detailed responses
- Determine appropriate recommendations for unresolved or questionable problems and perform follow-up
- Researched, determined and recommended appropriate actions of issues that impacted organization, installation, command and agency
- Accomplished tasks supporting mobilization, deployment planning and training for real world and exercise contingencies
- Kept management informed of new and revised administrative policies, regulations, and procedures
- Recommend internal procedures to ensure deadlines, progress reports, and directives are met on time
- Knowledge of and ability to use various automated programs to produce work products
- At own initiative develops procedural guidance geared to increase the general flow of information
- Knowledge of budget procedures, forms, and related requirements to organize the annual budget request
- Developed organizational structures and management processes to improve administrative procedures
- Performed office management operations for the Directorate/Senior Leadership
- Assigned work to subordinates
- Provided advice to supervisors of significant issues and problems related to work accomplishment
- Key responsibilities throughout reserve career, Information Security, Physical Security, Personnel Security, Operations Security, Foreign Disclosure, and Information Assurance
- Responsible for the overall program management to ensure the maintenance and currency of all security and security forces guidance and directives
- Mastery Knowledge of DoD, AF, and major command directives, concepts, procedures, guidance and policy as they relate to security programs, as well as mastery knowledge of the military command structure, missions, programs and organizational relationships and program goals and objectives
- Knowledge of a wide range of methods to conduct inspections and collect and analyze information and evaluate the effectiveness of MAJCOM security programs.
Secretary GS-0318-05
452 Logistics Readiness Squadron
10.2004 - 09.2007
- Front line administrative support for the Installation Deployment office
- Assisted and managed the development of detailed deployment, recall, communications-out and other plans in support of the overall installation/unit mission
- Researched, interpreted, analyzed and applied applicable instructions, regulations and guidance
- Responsible for the administration updates for the installation War Reserve Materiel Plan, Installation Deployment Plan and Support Agreements (local and geographically separated units and contacts)
- Supported supervisors and staff with direction and advice regarding policies, procedures, and guidelines
- Provided guidance to ensure publications and forms met prescribed style, format and requirements
- Implemented procedures for manual and electronic creation, control, coordination, dissemination and disposal of administrative communications.
Knowledge Operations Manager E-5, AFSC 3D051
379 Expeditionary Maintenance Group
01.2007 - 05.2007
- Frontline Client Support Administrator (CSA) for the Deputy and Group Commander
- Provided immediate front-line support for NIPR and SIPR systems throughout the group
- Provided immediate front-line support to unit members and primary interface with the Network Control Center (NCC), technical support and troubleshooting for daily network operations to include installing and configuring operating systems
- Established new user account privileges; authorize users, maintain access controls; perform ongoing security review; report security breaches, distribute security information and install anti-virus software and updates as available
- Report all incidents involving viruses, tampering, or unauthorized system entry to appropriate authority
- Applied information technology (IT) security to prevent the penetration of computer systems for espionage, sabotage, or fraudulent purposes
- Implemented client workstation software patches, security fixes, and service releases according to NOSC/Help Desk instructions
- Perform E-mail management, configure outlook on the workstation, configure outlook rules and wizards, configure PKI features such as signed and encrypted mail, create PSTs, repair PSTs, perform mailbox maintenance (on the workstation), create distribution lists (personal ones on the workstation)
- Performed directory service support; created directories on shared drives and assign/grant permissions
- Performed the following actions on user accounts active directory system: Password resets, unlocking accounts, account information changes (e.g
- Phone number, office symbol, ranks changes, etc), deleting inactive user accounts, and CAC logon configuration
- Anti-Terrorism/Force Protection (AT/FP)/OPSEC Monitored/ continually updated the group regarding AOR threats, vulnerabilities and OPSEC issues, first line of communications message defense to the group
- Ensured the 4 RAMS's measures were accomplished on a weekly basis
- Sent out RAMS reports weekly to RAMS monitors in the squadrons.
Education
AA - Information Management
Community College of The Air Force
01.2007
BA - Business Administration
California Baptist University
Riverside, CA01.2005
International Economics -
Oxford University - England
01.2004
Skills
- Compliance Requirements
- Meeting Participation
- Critical Thinking
- Effective Communication
- Complaint Resolution
- Policy Development and Enforcement
- Corrective Actions
- Staff Scheduling
- Administrative Oversight
- Labor Relations
- Union Negotiations
- Collective Bargaining Agreements
Other Information
Active Duty/Volunteer for Operation Enduring Freedom March-Aug 2004. Studied International Economics Business at Oxford University, England August 2004.
Veterans Preference
5-point preference
Awards
Air Reserve Forces Meritorious Service Medal (1 Device) National Defense Service Medal Global War on Terrorism Expeditionary Medal Global War on Terrorism Service Medal Armed Forces Reserve Medal with 1 'M' Device Air Force Expeditionary Service Ribbon with Gold Border AF Longevity Service AF Training Ribbon AF Achievement Medal AF Outstanding Unit Award (1 Device) Letter of Appreciation, Mojave Viper Support Detachment, 2010 Support Person of the Month, 379th Expeditionary Maintenance Group, Al Udeid Air Base 2007 Certificate of Appreciation, 379th Expeditionary Maintenance Group, Al Udeid Air Base 2007 452d Air Mobility Wing Airman of the Year 2004 Appreciation Award, Moreno Valley Chamber of Commerce 2004
References
Available upon request.
Timeline
Independent Life Insurance Agent
Primerica
04.2022 - Current
IT Specialist (Network/Custspt) GS-2210-09
452 Communication Squadron
11.2012 - 10.2018
Union Steward, Secretary, and Treasurer
AFGE Local 3854, March Air Reserve Base
09.2007 - 10.2018
Resource Management Assistant GS-0303-07
50th Aerial Port Squadron
09.2007 - 11.2012
Knowledge Operations Manager E-5, AFSC 3D051
379 Expeditionary Maintenance Group
01.2007 - 05.2007
Secretary GS-0318-05
452 Logistics Readiness Squadron
10.2004 - 09.2007
Knowledge Operations Manager E-6, AFSC 3D071
United States Air Force Reserve
06.2002 - 11.2012
AA - Information Management
Community College of The Air Force
BA - Business Administration
California Baptist University
International Economics -
Oxford University - England
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